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Service Owner Workplace und Endpoint Services (w/m/d)
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Other Service Line - Business Analyst - BIZANT
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Service Owner Workplace und Endpoint Services (w/m/d)
- Dortmund, North Rhine-Westphalia, Germany
- Dortmund, North Rhine-Westphalia, Germany
Über
Amprion verbindet. Unser Übertragungsnetz transportiert Strom für 29 Millionen Menschen in einem Gebiet von der Nordsee bis zu den Alpen. Dort wird ein Drittel der deutschen Wirtschaftsleistung erzeugt. Unsere Leitungen sind Lebensadern der Gesellschaft. Wir halten unser Netz stabil und sicher - und bereiten den Weg für die Energiewende: Wir bauen unser Netz aus und arbeiten an neuen Ideen für ein klimaverträgliches, sicheres und effizientes Energiesystem.
- End‑to‑End‑Verantwortung für Client‑ und Endpoint‑Services (Clients, Mobile Devices, Medien‑ & Konferenztechnik, Print) in Zusammenarbeit mit den beteiligten IT‑Teams
- Gestaltung, Standardisierung und kontinuierliche Weiterentwicklung eines skalierbaren und qualitativ hochwertigen Serviceportfolios für moderne Arbeitsplatz‑ und Endpoint‑Services
- Definition und Steuerung von Servicequalität, KPIs und SLAs sowie Verantwortung für eine nachhaltige Lieferfähigkeit der Services
- Steuerung der beteiligten IT‑Dienstleister in einer Multiprovider‑Umgebung in enger Abstimmung mit Provider Management und Einkaufsabteilung
- Initiierung und Leitung von Maßnahmen zur Serviceoptimierung, Automatisierung und Weiterentwicklung moderner Workplace‑ und Endpoint‑Lösungen
- abgeschlossenes Studium im Bereich Informatik, Wirtschaftsinformatik oder eine vergleichbare Qualifikation
- fundierte Erfahrung im IT‑Service‑Management, idealerweise in einer verantwortlichen Rolle im Umfeld Workplace‑, Client‑ oder Endpoint‑Services
- gutes Verständnis moderner Workplace‑ und Client‑Technologien (z. B. Windows, Mobile Devices, M365, Infrastruktur) sowie aktueller Entwicklungen im Bereich Cloud‑ und virtueller Clients (z. B. VDI, Cloud PCs, Entwicklerumgebungen) und deren Integration in skalierbare Services
- Erfahrung in der Steuerung von IT‑Dienstleistern sowie im Umgang mit Servicekennzahlen, Qualitätssicherung und Leistungsvereinbarungen
- ausgeprägte Fähigkeit, komplexe Themen zu strukturieren und in tragfähige, standardisierte Services zu überführen, kombiniert mit hoher Kommunikationsstärke und Überzeugungskraft
- flexibles Arbeiten
- 38 Stunden Woche
- 30 Urlaubstage
- Entwicklungsmöglichkeiten
- Familie & Beruf
- Sport & Gesundheit
- Weihnachtsgeld
- Amprion-Rente
Sprachkenntnisse
- German
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