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Service Owner Workplace und Endpoint Services (w/m/d)
Amprion GmbHDortmundAmprion verbindet. Unser Übertragungsnetz transportiert Strom für 29 Millionen Menschen in einem Gebiet von der Nordsee bis zu den Alpen. Dort wird ein Drittel der deutschen Wirtschaftsleistung erzeug
Sr. IT Functional/Business Analyst - Global Workplace Services(GWS)/Facilities Maintenance
KLA-BelgiumAnn ArborIT Business Analyst – Global Workplace Services (GWS)/Facilities MaintenanceWe are looking for an experienced IT Business Analyst to join our Global Workplace Services (GWS)/Facilities Maintenance tea
Business Analyst - Safe & Smart Workplace Ops
CompuNetMeridianCompuNet is seeking a Business Analyst for the Safe and Smart Workplace organization to enhance effectiveness and scalability of operations. This position involves system administration, workflow opti
Strategic Business Analyst: Safe and Smart Workplace
CompuNet, IncBoiseWhy join CompuNet? CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise
Contract Systems Analyst: Mobile Workplace & Security
Info TechWausauInfoTech Services (Hong Kong) Limited is looking for a Contract Systems Analyst to work on the Mobile Workplace Services project. The role involves managing systems to facilitate mobile device use and
Service Desktop Support Analyst
Coforge LimitedCharlestonCoforge is hiring for Service Desk Support candidates with below skillset : Handle inbound/outbound calls. Provide Level 1/2 support to the client. Identify issues and escalate issues when necessary.
Business Analyst, Customer Service
AbbottUnited StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and
IT Service Desk Analyst
DraxPrince GeorgeIT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC Ready to be at the heart of a zero-carbon energy future? As an IT Service Desk Analyst at Drax, the purpose o
Senior Service Management Analyst
S4labour LtdBanbury*About S4labour*S4labour is one of the UK's leading workforce management platforms for hospitality; built by operators, for operators. Since 2010, we've been on a mission to make pubs, restaurants and
Service Operations Business Analyst
Bloom EnergySan JoseBusiness Analyst At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dreamwe're making it reality.For over two decades, we've been at the fore
Service Now Business Analyst
Kaav Inc.United StatesIdentify, gather, and prioritize business, functional, and technical requirements from stakeholders Identify and evaluate business processes, workflows, and roadmaps Create and maintain data-driven re
Data Analyst, IT Service Center
Healthcare Distributors AssociationBrooklynIT Service Center Operations Data Analyst delivers high value insights that improve performance, efficiency, and customer experience of our Service Center operations and projects. This role integrates
Hybrid Project & Service Data Analyst
SICK Sensor IntelligenceMinneapolisSICK Sensor Intelligence, located in Minneapolis, is seeking a Project Support Analyst. You will provide critical support to the Services Organization by analyzing project and service order data and e
Field Service Operations Data Analyst
Element BiosciencesSan DiegoElement Biosciences in San Diego is seeking a Field Operations Analyst to ensure seamless execution of service workflows. This hybrid role involves managing service orders, supporting Field Service an
SAP Sales & Service Transformation Analyst
Parker Hannifin CorporationClevelandPARKER HANNIFIN CORP in Cleveland, Ohio is seeking a SAP Sales and Customer Service Business Analyst. In this role, you will analyze business processes, optimize sales operations, and provide user sup
Service Operations Data Analyst Intern
Kestra Medical Technologies, Inc.KirklandAbout Kestra The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportuni
Customer Service Quality Assurance Analyst
ThehearingcentermccPensacolaDescriptionJob Summary The Customer Service Quality Assurance Analyst supports the advancement of patient and customer experience by monitoring, analyzing, and improving call quality, service delivery
Denials US Service Operations Analyst
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Salesforce Service Cloud Business Analyst
Relha LLCBrooklynSalesforce Service Cloud Business Analyst This position is responsible for executing against the strategic projects for enhancing the capabilities of the Salesforce/Service Cloud platform. This indivi
Customer service Quality Assurance Analyst
The Hiring ClubOregonOverviewThe duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the posi
Senior Business Analyst - Central Business Service
University of Kansas Medical CenterKansas CitySenior Business Analyst - Central Business Service The Senior Business Analyst will provide daily analytical and operational support to various Central Business Services (CBS) customers. Responsibilit
Other Service Line - Business Analyst - BIZANT
Pacer GroupUnited StatesJob Description: Onsite - Foster City CA1.Job title : BUSINESS ANALYST 2.Job summary : We are looking for a seasoned Pharma Marketing Techno-Functional Domain Expert to support a West Coast-based phar
Senior Business Analyst - Central Business Service
University of Kansas Medical CenterUnited StatesSenior Business Analyst - Central Business ServiceThe Senior Business Analyst will provide daily analytical and operational support to various Central Business Services (CBS) customers. Responsibiliti
Other Service Line - Business Analyst - BIZANT
FIRST SOFTSOLUTIONS INCUnited StatesBusiness Analyst RoleCandidate will be working closely with Business to identify data needs and create requirements. Candidate will be taking a lead role on collaborating with global cross functional
Salesforce Business Analyst III - Service Cloud
Daikin ComfortWallerOverview The Salesforce Business Analyst for Service Cloud is instrumental in supporting the strategic direction and governance of Service Cloud. With a comprehensive understanding of case lifecycle m
Service Owner Workplace und Endpoint Services (w/m/d)
- Dortmund, North Rhine-Westphalia, Germany
- Dortmund, North Rhine-Westphalia, Germany
Über
Amprion verbindet. Unser Übertragungsnetz transportiert Strom für 29 Millionen Menschen in einem Gebiet von der Nordsee bis zu den Alpen. Dort wird ein Drittel der deutschen Wirtschaftsleistung erzeugt. Unsere Leitungen sind Lebensadern der Gesellschaft. Wir halten unser Netz stabil und sicher - und bereiten den Weg für die Energiewende: Wir bauen unser Netz aus und arbeiten an neuen Ideen für ein klimaverträgliches, sicheres und effizientes Energiesystem.
- End‑to‑End‑Verantwortung für Client‑ und Endpoint‑Services (Clients, Mobile Devices, Medien‑ & Konferenztechnik, Print) in Zusammenarbeit mit den beteiligten IT‑Teams
- Gestaltung, Standardisierung und kontinuierliche Weiterentwicklung eines skalierbaren und qualitativ hochwertigen Serviceportfolios für moderne Arbeitsplatz‑ und Endpoint‑Services
- Definition und Steuerung von Servicequalität, KPIs und SLAs sowie Verantwortung für eine nachhaltige Lieferfähigkeit der Services
- Steuerung der beteiligten IT‑Dienstleister in einer Multiprovider‑Umgebung in enger Abstimmung mit Provider Management und Einkaufsabteilung
- Initiierung und Leitung von Maßnahmen zur Serviceoptimierung, Automatisierung und Weiterentwicklung moderner Workplace‑ und Endpoint‑Lösungen
- abgeschlossenes Studium im Bereich Informatik, Wirtschaftsinformatik oder eine vergleichbare Qualifikation
- fundierte Erfahrung im IT‑Service‑Management, idealerweise in einer verantwortlichen Rolle im Umfeld Workplace‑, Client‑ oder Endpoint‑Services
- gutes Verständnis moderner Workplace‑ und Client‑Technologien (z. B. Windows, Mobile Devices, M365, Infrastruktur) sowie aktueller Entwicklungen im Bereich Cloud‑ und virtueller Clients (z. B. VDI, Cloud PCs, Entwicklerumgebungen) und deren Integration in skalierbare Services
- Erfahrung in der Steuerung von IT‑Dienstleistern sowie im Umgang mit Servicekennzahlen, Qualitätssicherung und Leistungsvereinbarungen
- ausgeprägte Fähigkeit, komplexe Themen zu strukturieren und in tragfähige, standardisierte Services zu überführen, kombiniert mit hoher Kommunikationsstärke und Überzeugungskraft
- flexibles Arbeiten
- 38 Stunden Woche
- 30 Urlaubstage
- Entwicklungsmöglichkeiten
- Familie & Beruf
- Sport & Gesundheit
- Weihnachtsgeld
- Amprion-Rente
Sprachkenntnisse
- German
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