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Customer Service Account Manager - Transportation & Logistics
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
Über
(Customer Success & Growth) About Sterling Transportation: Sterling Transportation has been a trusted leader in the logistics industry since 1979. We specialize in personalized, high-performance transportation solutions; including expedited LTL, FTL, dry van, flatbed, refrigerated, drayage, and freight forwarding.
What You'll Do: As an Account Manager, you'll play a pivotal role in managing and growing a portfolio of valued customer accounts. You'll be the primary point of contact, ensuring exceptional service while identifying opportunities to expand business. Manage day-to-day operations for assigned accounts, handling service requirements with strong ownership and independent decision-making. Monitor shipments daily to guarantee on-time pickup, transit, and delivery performance. Provide responsive after-hours and weekend support by monitoring customer communications and resolving high-level operational issues. Qualify and select reliable carriers to uphold our high compliance and service standards. Take full ownership of critical and high-priority shipments to ensure flawless execution. Assess customer needs and deliver customized logistics solutions with accurate pricing and carrier matching. Develop and implement strategies to drive revenue growth, strengthen partnerships, and expand existing accounts. Collaborate with internal teams on pricing, implementation, and continuous service improvement. This role offers significant autonomy and the chance to directly impact both customer satisfaction and company growth.
What We Offer: $60 $70K a base salary+ Additional Compensation for successfully expanding existing accounts and bringing on new business. Comprehensive benefits package: Medical, Dental, Vision, 401K, Sick Time, and Vacation.
If you're a proactive, solutions-oriented professional with a passion for logistics, customer service excellence, and business growth, we'd love to hear from you.
Sprachkenntnisse
- English
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