Technical Support Specialist
DeLaval
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Basic Function The VMS (Voluntary Milking System) is a robotic unit that milks cows. The VMS Technical Support Specialist, is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for DeLaval dealers that sell and support VMS systems.
Responsibilities
Assist the DeLaval dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment
Log and respond to calls and tickets via the VMS helpdesk phone line and ticketing system
Staff the 24/7/365 VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation
Support field technicians with latest up-to-date technical information
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next level of support personnel
Other duties assigned by the VMS Technical Support Manager
Required Skills / Competencies
Ability to work independently
Knowledge of hydraulic, pneumatic, electrical, electronic and vacuum systems
Knowledge of dairy industry is a plus
Advanced Windows user
Linux experience is a plus
Ability to speak Spanish is a plus
50-75% Travel may be required within the USA, some international travel as needed
Experience / Background
BSc/BA in Engineering, Agriculture or related discipline or 5 + years of experience as a field service technician
Experience in the dairy industry is a plus
DeLaval is an equal opportunity employer
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.