Account Manager
Keeper Security
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero‑trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. About the Role
Join an elite group of proven performers and highly successful Account Manager professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As an Account Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry‑leading solutions. Responsibilities
Thrieve in a supportive but independent workplace and grow as the organization grows. Carry a revenue quota to meet or exceed sales targets within assigned accounts. Provide strong interactions with customers at the Senior Management level and support formation of C‑level relationships. Negotiate contract renewals, cross‑sell and upsell opportunities with clients. Establish business and technical goals via technical and Quarterly Business Reviews. Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals. Advise customers on best practices for securing and protecting their business against password‑related breaches. Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle. Demonstrate knowledge of Account Management best practices, stay up‑to‑date on industry trends and operate as a Cyber Security advisor to your customers. Navigate account procurement practices to negotiate licensing contracts. Resolve customer issues, alone and with collaboration with other Keeper Security teams, often requiring deep technical knowledge of our solutions and the password management space. Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure clients are up to speed on vulnerability areas and new product features. Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert. Drive customer advocacy in the form of references, referrals, and case studies. Perform data‑driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas. Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives. Contribute towards the development of a strong team environment by upholding high work standards. Jump at opportunities to go the extra mile to ensure customers are supported and successful! Requirements
3+ years of experience in full‑cycle SaaS sales or Account Management with a focus on upselling and expansion. Strong technical knowledge of software integrations (SSO, Directory, etc.), implementation, onboarding and support. Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise. Experience working with and selling to Enterprise organizations, C‑level Executives, IT and Cyber Security Executives. Unrivaled sense of autonomy, ownership, and dedication to helping customers realize intended value. Energetic and self‑motivated; a team player who is also a proactive and creative problem solver. Aptitude for learning software; strong with business applications. Ability to manage multiple priorities while maintaining strict attention to detail. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact and poise when working through customer issues and escalations. Working knowledge of Salesforce.com. Experience in the IAM industry is a plus. Benefits include Medical, Dental & Vision (inclusive of domestic partnerships), Employer‑Paid Life Insurance, Employee/Spouse/Child Supplemental life, Voluntary Short/Long Term Disability Insurance, 401(k) (Roth/Traditional), and a generous PTO plan that celebrates commitment and seniority (including paid Bereavement/Jury Duty). Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E‑Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Non‑Exempt
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Sprachkenntnisse
- English
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