Über
Desktop Analyst
for their San Francisco office. The position has a flexible 3 in office and 2 remote hybrid schedule. Responsibilities: Provide day-to-day Help Desk support for software, hardware, and mobile device issues Respond to user tickets, calls, and emails with timely and professional customer service Troubleshoot technical problems and research effective solutions for end-users Escalate complex issues and collaborate with IT team members on resolutions Maintain Help Desk records, equipment inventory, user accounts, and distribution lists Assist with printer support, onboarding/offboarding tasks, and end-user training coordination Qualifications: Bachelor’s degree and/or advanced technical training preferred 2+ years of IT/Desktop Support experience, preferably within a law firm environment Strong knowledge of Windows, Microsoft Office, and legal technology applications including iManage, Aderant, and Litera Excellent troubleshooting, problem-solving, and customer service skills Salary:
Up to 105K but can be flexible DOE.
Sprachkenntnisse
- English
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