Dieses Stellenangebot ist nicht mehr verfügbar
Customer Success Manager
Parakeet
- New York, New York, United States
- New York, New York, United States
Über
Expectations Extreme Ownership
– Own accounts end‑to‑end, take responsibility for outcomes, diagnose problems proactively, follow up aggressively, and treat client goals as your own.
High‑Execution, High‑Urgency Mindset
– Handle a high volume of client communication and campaign tasks with speed and accuracy.
Priority Management
– Prioritize effectively across 20–40+ active campaigns with different needs and timelines.
Consistent High‑Quality Work
– Deliver even in a fast‑moving environment.
Career Growth & Upside
Senior Customer Success Manager
Team Lead / Manager
Strategy & Operations roles
Sales Enablement
Product & Onboarding Specialist roles
Responsibilities
Client Success & Relationship Management
Own day‑to‑day relationships for your assigned client accounts, building trust and driving long‑term retention.
Lead weekly or bi‑weekly client meetings to present results, insights, risks, and recommended changes.
Monitor campaign health across channels (email, cold calling, LinkedIn) and act quickly when performance dips.
Proactively protect your book of business by identifying risks early and communicating solutions before clients feel pain.
Spot expansion opportunities (adding SDRs, increasing volume, activating channels) and guide clients toward next steps based on ROI and goals.
Campaign Strategy & Optimization
Analyze ICP, messaging, data, and SDR execution to recommend strategic adjustments that increase meetings booked.
Support new campaign launches by aligning copy, lists, sequences, and performance benchmarks.
Work with SDR teams to diagnose issues, refine workflows, and improve outcomes.
Assist with crafting or editing outbound email copy, LinkedIn messaging, or call scripts when needed.
Data, Reporting & Analytics
Pull, interpret, and present weekly campaign data, shaping complex insights into simple, actionable recommendations.
Continuously improve internal reporting dashboards and templates.
Track performance trends across your accounts and communicate when we should adjust strategy or volume.
Translate data into decisions that drive immediate and long‑term improvements.
Process, Documentation & Internal Support
Improve onboarding documentation for new clients and new hires to strengthen consistency and quality.
Identify internal inefficiencies and propose updates to workflows, reporting, client communication, or campaign structure.
Assist with internal tasks (QA, prospect research, operations improvements) as needed.
Qualifications
Bachelor’s degree in Business, Marketing, Communications, Finance, or related field (or equivalent experience).
Strong organizational skills and attention to detail (multi‑account, multi‑campaign).
Excellent communication skills and the ability to simplify complex data.
Analytical mindset – comfortable reading data, interpreting trends, and recommending changes.
Problem‑solver who can quickly troubleshoot client issues, campaign issues, and internal operational hurdles.
Traits We Value Highly
“Figure it out” mentality
– resourceful, eager, and unafraid to dive into ambiguity.
Proactive communicator
– you reach out before clients need to.
Creative thinker
– you bring new ideas for messaging, list strategy, and campaign tactics.
Calm under pressure
– you can handle fast‑paced workflows without losing precision.
Compensation $50,000 – $90,000 yearly.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.