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Senior Manager, Integration Channels
MSupply
- New York, New York, United States
- New York, New York, United States
Über
Location REMOTE
Job Summary The Sr. Manager, Integration Channels is responsible for driving the strategy, growth, and performance of integration-based commerce channels, including PunchOut, EDI, FSM platforms, and third-party procurement networks. This role owns the full lifecycle of integration customers, from pipeline development and onboarding to ongoing revenue and relationship management, transforming the channel from a reactive function into a scalable growth engine. Acting as the voice of the customer, this position also partners closely with internal teams to influence product development, improve integration capabilities, and enhance the overall customer experience.
Job Duties & Responsibilities
Own revenue performance and growth of integration channels including PunchOut, EDI, cXML, FSM platforms, and procurement networks
Build and manage a pipeline of integration opportunities across existing customers and new prospects
Identify accounts where integrations can improve efficiency, increase order frequency, and drive incremental revenue
Set and achieve targets for channel activations, revenue, and margin contribution
Monitor and report on pipeline health, onboarding progress, and account performance
Drive development of white-label and embedded commerce partnerships
Serve as the primary point of accountability for customer onboarding from qualification through go-live
Coordinate cross-functional teams including IT, product, and sales to ensure timely and successful onboarding
Develop standardized onboarding processes, playbooks, and timelines to improve scalability and efficiency
Manage post-go-live customer relationships, including adoption, issue resolution, and account growth
Oversee vendor and platform partner relationships, including third-party integration providers
Collaborate with FSM and procurement platform partners on integration roadmaps and go-to-market initiatives
Maintain knowledge of integration standards such as cXML, OCI, EDI transaction sets, and procurement platforms
Act as the internal voice of the customer by translating feedback into product requirements and feature priorities
Identify platform improvements needed to scale the integration channel, including onboarding, catalog management, and reporting
Provide input into product roadmap discussions based on customer needs and industry trends
Analyze channel performance data to inform decisions and support business cases for investment
Partner cross-functionally with IT, product, sales, and operations to drive execution without direct authority
Qualifications
5+ years of experience in a commercial, business development, or integration-focused role within eProcurement, EDI, or digital commerce channels
Strong working knowledge of PunchOut (cXML/OCI), EDI transaction sets (850, 855, 810, 856), and procurement platforms such as Coupa, Ariba, and SAP
Experience managing vendor or platform partner relationships within integration ecosystems
Proven ability to build pipeline, manage sales funnels, and deliver against revenue targets
Strong cross-functional collaboration skills with the ability to drive initiatives across IT, product, sales, and operations teams
Ability to analyze data, generate insights, and use metrics to influence decision-making
Experience in HVAC, plumbing, MRO, or similar distribution industries (preferred)
Familiarity with FSM platforms such as ServiceTitan, Housecall Pro, or FieldEdge (preferred)
Exposure to marketplace or feed-based integrations such as Mirakl or Amazon (preferred)
Experience with product management or product ownership concepts, including writing requirements and prioritizing backlogs (preferred)
Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as:
Prolonged periods of sitting and working on a computer
Occasional standing, walking, and moving throughout office or branch environments
Ability to travel occasionally for vendor meetings, branch visits, or company events
Ability to lift up to 15–20 pounds occasionally
What We Offer
Medical, dental, vision, and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off, including vacation, holidays, and personal days
Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.
CORPORATE One City Place, Suite 400 St Louis, MO 63141 (800) 464-6172
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Sprachkenntnisse
- English
Hinweis für Nutzer
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