Designated Support Engineer III
Framework Ventures
- New York, New York, United States
- New York, New York, United States
Über
You will:
Work in a small group (pod) familiar with both customer technology and maintenance personnel; earn customer trust and deliver a superior, responsive support experience; collaborate with Technical Account Managers (TAMs) and account teams to provide personalized and knowledgeable support; understand customer history and feature usage to provide relevant recommendations; contribute to building customer trust in our product for mission‑critical infrastructure and deliver technical solutions to large enterprises.
What We're Looking for (Minimum Qualifications)
5+ years of support and networking experience required. Network troubleshooting including use of Wireshark, trace route and MTR to identify problems. SSL, HTTP/HTTPS troubleshooting via browsers (performance and errors). IPv4, IPv6, routing, DNS, load balancing, PAC files, proxies, and other layer 2‑4 concepts. Authentication systems such as LDAP, MS AD etc.
What Will Make You Stand Out (Preferred Qualifications)
2+ years of data loss prevention experience (DLP). GRE and IPSec tunnel troubleshooting. General firewalls and packet filtering experience and troubleshooting.
Benefits
Various health plans, Time off plans for vacation and sick time, Parental leave options, Retirement options, Education reimbursement, In‑office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, we comply with. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.
Apply Now:
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Sprachkenntnisse
- English
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