Site Reliability Engineer - VoIP & Cloud InfrastructureTeqfocus Consulting • New York, New York, United States
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Site Reliability Engineer - VoIP & Cloud Infrastructure
Teqfocus Consulting
- New York, New York, United States
- New York, New York, United States
Über
Site Reliability Engineer - VoIP & Cloud Infrastructure
Employment Type:
Fulltime - 3 months Contract (Extendable)
Exp :
3+ years
Location :
India (Remote)
About the Role We are looking for a hands‑on
Site Reliability Engineer
with deep expertise in VoIP platforms and cloud infrastructure automation. You will be a key member of our SRE/NOC team, responsible for the reliability, scalability, and operational excellence of the NetSapiens communications platform running on Oracle Cloud Infrastructure (OCI). This role sits at the intersection of software engineering and systems operations, you will build and maintain the infrastructure that powers voice and collaboration services for thousands of businesses.
What You’ll Do
Own the reliability, performance, and availability of the NetSapiens UCaaS platform across production environments
Design, build, and maintain Infrastructure-as-Code (IaC) using
Terraform
and configuration management workflows using
Ansible
Perform Tier 1 and Tier 2 troubleshooting of VoIP platform issues including call quality, signaling failures, media path problems, and platform outages
Diagnose and resolve issues across the VoIP stack, including Netsapins application and Media stack, SIP trunking, RTP/SRTP media
Participate in
24x7 on‑call rotation , responding to and resolving critical production incidents with a sense of urgency and clear communication
Collaborate with engineering and NOC teams on incident response, root cause analysis, and post‑mortem documentation
Manage and optimize
OCI
resources including compute, networking, storage, and security services
Develop and maintain runbooks, monitoring dashboards, and alerting policies to reduce mean time to detection (MTTD) and resolution (MTTR)
Support patching, upgrades, and lifecycle management of platform components using automation frameworks
Contribute to SRE initiatives including SLO/SLA definition, error budget tracking, and capacity planning
Must-Have Qualifications
3+ years
of experience in a Site Reliability Engineering, DevOps, or Systems Engineering role
Hands‑on experience with the
NetSapiens
platform or
Asterisk PBX
(configuration, administration, and troubleshooting)
Proficiency with
Terraform
for cloud infrastructure provisioning and state management
Strong working knowledge of
Ansible
for configuration management and automation
Practical experience with
Oracle Cloud Infrastructure (OCI)
- compute, VCN, load balancers, IAM, and security services
Proven
Tier 1 / Tier 2 VoIP troubleshooting
skills, including experience with
Asterisk PBX , SIP, RTP, and call flow diagnostics
Comfortable with tools such as
sngrep ,
tcpdump ,
Wireshark , and VoIP packet analysis
Willingness and ability to participate in a
24x7 on‑call rotation , including nights and weekends
Strong Linux systems administration skills (RHEL/CentOS/Ubuntu)
Solid scripting ability in Bash and/or Python
Good-to-Have Qualifications
Experience with
Ansible AWX
for centralized automation and job scheduling
Experience with
env0
for environment management and Terraform workflow orchestration
Familiarity with SOC 2 Type 2 and/or HIPAA compliance requirements in a SaaS environment
Exposure to AIOps, observability platforms, or SIEM tooling (e.g., Stellar Cyber)
Experience with CI/CD pipelines and GitOps practices
Knowledge of Border0 or similar zero‑trust privileged access management tools
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Sprachkenntnisse
- English
Hinweis für Nutzer
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