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Voice L2 Technician
In-Telecom
- New York, New York, United States
- New York, New York, United States
Über
Service Desk
Employment Type:
Full Time
Location:
Georgia
Reporting To:
Billy Schuld
Compensation:
$55,000 - $65,000 / year
Description We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support.
This role is ideal for someone who enjoys variety, can work independently i, and provides dependable remote support.
Key Responsibilities
Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints
Perform service for installs, cutovers, troubleshooting, and service requests
Work remote help desk tickets, including:
Voice tickets (IP Office, ITC Cloud, hosted platforms)
Tier 1–2 desktop support
General client issues as assigned
Document all work and resolve issues efficiently in ConnectWise Manage
Communicate effectively with clients and deliver professional support experiences
Ensure accurate time entry, ticket notes, and follow-up actions
Skills, Knowledge & Expertise
2+ years of IT or telecom support experience (MSP/VoIP background preferred)
Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
Strong client service and communication skills
Preferred Certifications (nice to have)
CompTIA A+, Network+
Avaya IP Office ACIS/ACSS
SIP/VoIP certifications (e.g., SIP School SSCA)
NetSapiens or 8x8 platform training
Job Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401k
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Sprachkenntnisse
- English
Hinweis für Nutzer
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