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Client Service Specialist
Heard & Smith, LLP
- New York, New York, United States
- New York, New York, United States
Über
Benefits
Fast-paced, and professional environment;
Fulfilling, challenging, rewarding;
Great team environment;
Paid Holidays, Accrued Paid Time Off;
Great Medical Benefits Package;
Wellness Program;
Competitive Salary $14.50-$16.50 per hour with potential for incremental increases during your first 180 days up to an additional $2/hour based on performance.
401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!).
Job Overview As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.
Full Time, Mon-Fri, no nights or weekends!
Responsibilities
Take approximately 50-75 calls per day in a professional call center environment;
Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained;
Focus on retention of every client while providing excellent customer service;
Maintain a 90% or above quality score on calls;
Retain and recall SSA (Social Security Administration) and company policies and processes;
Solve problems and maintain confidentiality;
Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system;
Confidently address client’s concerns and complaints including those of upset clients;
Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately.
Qualifications
High School Diploma; Degree preferred; or equivalent combination;
Customer service experience;
Call center experience;
Minimum 40 WPM typing speed;
Ability to meet performance standards whether in office or working remotely from home;
Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily;
Multi-tasking skills and the ability to work well under pressure;
Self-disciplined;
Strong people skills;
Attention to detail and accuracy;
Excellent telephone, communication, and active listening skills;
Excellent spelling and grammar;
Reliability and dependability;
Ability to work in fast paced environment;
Ability to work in a confidential environment always maintaining client confidentiality;
Problem analysis and problem-solving;
Has professional manner and high energy level, exhibits a positive attitude;
Good time management skills;
Strong organizational skills;
Self-motivated, able to work with little supervision;
Accepts new ideas and challenges and is highly motivated;
Ability to work well with others as a team;
Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees;
Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred;
Fluent in Spanish a Plus.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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