Manager Customer Success

Framework Ventures

New York, New York, United States

New York, New York, United States

Über

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands‑on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer‑centric culture that fosters success, adoption, and continuous growth.
Responsibilities
Aligning the team on Customer Success strategic programmes, driving these goals operationally.
Help ensure the team builds great relationships with customers, guaranteeing adoption of the platform.
Maintain a high level of customer experience – meeting customers' requirements.
Nurturing the team in their career growth, with regular feedback, skill gap analysis and enablement recommendations.
Support and drive the right behaviours through coaching and contributing to the success of our customers.
Work with customers to ensure value realisation and optimal customer experience.
Keep a calm head to manage escalations, alongside providing technical leadership.
Hire and develop great people.
Minimum Qualifications
3+ years of experience in Customer Success as a leader within a SaaS business.
Minimum of 5 years as a field‑based CSM or TAM, working with $1m+ accounts.
Degree level education.
Preferred Qualifications
A technical background in Internet and Security technologies such as SWG, Sandboxing, Firewall, DLP, VPNs, MPLS, SD‑WAN or WAN Optimization.
Direct management experience with demonstrated leadership – improving management of costs, methods, and staffing.
Benefits
Various health plans.
Time off plans for vacation and sick time.
Parental leave options.
Retirement options.
Education reimbursement.
In‑office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, and local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.
Apply Now:
#J-18808-Ljbffr

New York, New York, United States

Sprachkenntnisse

English

Hinweis für Nutzer

Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.

Ähnliche Jobs finden