Customer Success Manager

ChurnZero

New York, New York, United States

New York, New York, United States

Über

We’re looking for a strategic and relationship-driven Customer Success Manager to join our team. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Details
Job Title: Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote – US-based
Target Salary Range: $70k to $75k annual base salary
Target OTE Range: $75k to $87k annual OTE target
Responsibilities
Manage and grow relationships with accounts by acting as the customer’s strategic business advisor
Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
Establish long-term relationships with POCs and other key stakeholders to drive outcomes that contribute to mutual success
Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
Ensure customer satisfaction by proactively addressing any issues or concerns
Collaborate with sales and other teams to drive revenue growthAccurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications
Minimum of 2-3 years proven experience in customer success or account management
Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
Ability to use time productively and efficiently using the tools and resources available
Strong communication and negotiation skills
Ability to think strategically and identify revenue growth opportunities
Energetic and self-motivated; a team player who is also a proactive and creative problem solver
Ability to work independently and manage a large portfolio of large accounts
Bachelor's degree or equivalent experience in a related field
About ChurnZero ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
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New York, New York, United States

Sprachkenntnisse

English

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