Litigation Support Intake AnalystTru Staffing Inc • New York, New York, United States

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Litigation Support Intake Analyst

Tru Staffing Inc

New York, New York, United States

New York, New York, United States

Über

Our client, a professional services organization, is seeking a Litigation Support Intake Analyst to support intake workflows and ensure accurate tracking of client requests throughout the litigation process. This role focuses on managing and quality‑controlling intake communications, coordinating with internal litigation and forensic teams, and communicating with external clients as needed to keep matters current and organized. The ideal candidate is detail‑oriented, customer‑focused, and comfortable working in a fast‑paced environment, with a general understanding of the litigation lifecycle and how technology supports discovery and document management. Prior Salesforce experience is a plus but not required. This is a fully remote position, open to candidates anywhere in the U.S., with standard business hours (9am–5pm ET).
JOB SUMMARY Oversee and maintain intake workflows for litigation and forensic support requests within a CRM system. Responsibilities include monitoring inbound communications, confirming requests are properly logged, ensuring matters are associated with the correct records, and coordinating with internal and external contacts as needed to keep intake queues accurate and up to date.
KEY RESPONSIBILITIES
Support intake operations across all phases of the litigation lifecycle
Review and verify incoming email and phone requests to confirm new work is captured correctly in the system
Coordinate with internal legal technology and support teams to ensure workflow queues remain current
Engage with external contacts when clarification or confirmation is requiredCommunicate regularly with clients and third parties, including law firms, corporations, and public entities, via phone, email, and virtual meetings
QUALIFICATIONS AND EXPERIENCE
Undergraduate degree preferred with prior exposure to litigation support considered helpful but not mandatory
Experience using a CRM or case management platform preferred but not required
General familiarity with computer hardware, peripherals, and basic network concepts required
Foundational understanding of litigation processes and the role of technology in discovery, document production, and electronic file management
Strong organizational, customer service, project coordination, and written and verbal communication skills required
CORE COMPETENCIES
Ability to communicate professionally and effectively with legal, technical, and administrative stakeholders
Self‑directed and detail‑oriented, with the ability to understand how individual tasks fit into broader objectives
Adaptable and responsive in a deadline‑driven environment while managing multiple concurrent priorities
Collaborative mindset with a willingness to share information and support team goals
Strong planning and prioritization skills across related workstreams
Ability to work productively in a diverse and inclusive environment
Consistent attention to detail with strong follow‑up and follow‑through skills
Expected salary for this role is $55,000 - $65,000 commensurate with experience, training, skills, qualifications, and other market factors.
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New York, New York, United States

Sprachkenntnisse

English

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