Dieses Stellenangebot ist nicht mehr verfügbar
Technical Success Specialist
BLACKCLOAK
- New York, New York, United States
- New York, New York, United States
Über
What You Will Do
Serve as the initial point of contact to quickly and appropriately answer, respond to, and resolve client questions, needs, and technical issues
Manage tickets and ticket queues, ensuring all client issues are responded to and resolved within established SLA's
On demand, provide clients with advice and guidance on privacy and identity theft matters, demonstrating a working knowledge of best practices
Cross-Team Coordination: Coordinate internal resources (including the Account Success and Cybersecurity teams) to address and resolve complex client inquiries and needs
Enroll clients’ mobile and computer devices onto the BlackCloak platform
Manage and record all client interactions within the designated Support platform (or BlackCloak's set of Client Success tools)
Maintain working knowledge of BlackCloak’s solutions, platform features, best practices, and contribute to client communications and education initiatives
Actively participate in knowledge transfer sessions, product training, and other strategic initiatives to ensure individual, team, company, and client success
Support external and internal customer-facing initiatives and events
Participate in on-call shifts for client support, including nights and weekends, or as needed
What You Need To Be Successful
Approximately 2 years of experience in a technical support, customer success, or IT help desk role (or a combination of these)
Experience in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is highly desirable
Experience working directly with executive-level clients is preferred
Technical working knowledge of major operating systems, including Windows, macOS, iOS, and Android
Industry-recognized information technology certifications such as CompTIA ITF+, CompTIA A+, or CompTIA Network+ are a plus
Privacy certification (like CIPP) or related identity theft experience (like CIPA), is a plus
Exceptional verbal and written communication skills are mandatory, with the ability to interface effectively with clients and resolve issues via phone and/or email
Highly developed customer service soft skills, including empathy and relationship-building abilities
Ability to operate independently in a remote environment with a high degree of autonomy, as well as the ability to work under pressure, organize, and prioritize multiple tasks and responsibilities simultaneously
Attention to detail and accuracy is a must
Willingness to travel for company or client events in limited circumstances
About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries.
BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:
100% Remote Company, within the USA
Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents
Health Savings Account with company contribution for eligible medical plans
Flexible Vacation Plan
10 Paid Company Holidays
100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
401k with Traditional and Roth options, including employer match
Company Equity
Paid Parental and Pregnancy Recovery Leave
Company and team off-sites and virtual events throughout the year
Home office stipend
We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Learn More About Us Website: https://blackcloak.io
LinkedIn: /blackcloak
Twitter: @BlackCloakCyber
White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download
Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.