Expansion Sales RepresentativeDeep End Talent Strategies • New York, New York, United States
Expansion Sales Representative
Deep End Talent Strategies
- New York, New York, United States
- New York, New York, United States
Über
Carrot transforms eye care diagnostics with portable, automated exams that improve efficiency, accuracy, and patient comfort. From visual fields to color vision, ocular motility, and pupillometry, every test is clinically validated and tied to five billable CPT codes. The result: faster ROI, confident clinicians, and seamless care.
Carrot seeks an Expansion Sales Representative who will drive revenue growth within the existing client base through upselling, cross-selling, and account expansion strategies. This role focuses on maximizing customer lifetime value by identifying new opportunities, deepening relationships, and ensuring clients fully leverage the company's solutions.
Working closely with Customer Success, Marketing, and Sales Leadership, the Expansion Rep will manage a portfolio of accounts, proactively engage stakeholders, and guide clients through additional product adoption. This is a highly consultative role requiring strong business acumen, healthcare/SaaS knowledge, and the ability to translate client needs into scalable solutions.
Success in this role requires a proactive, data-driven approach, exceptional communication skills, and the ability to build trust with medical practice stakeholders in a virtual environment, mirroring the client-centered, growth-focused sales model outlined in your existing leadership structure.
Role Responsibilities Account Expansion & Revenue Growth (~50%)
Manage and grow a book of existing accounts to achieve expansion revenue targets
Identify upsell and cross-sell opportunities through usage data, client feedback, and industry trends
Develop and execute account growth plans for key customers
Present tailored solutions via Zoom to physicians, practice managers, and decision-makers
Drive contract expansions, renewals with upgrades, and multi-location rollouts
Client Engagement & Relationship Management (~25%)
Build strong, long-term relationships with key stakeholders across client organizations
Conduct regular business reviews (QBRs) to align on goals, performance, and growth opportunities
Act as a trusted advisor by understanding practice workflows, challenges, and KPIs
Collaborate with Customer Success to ensure high retention and satisfaction
Pipeline Management & Forecasting (~15%)
Maintain accurate account records and opportunity tracking in CRM (e.g., HubSpot)
Forecast expansion revenue and provide insights to leadership
Manage deal cycles from discovery through close within existing accounts
Consistently follow up and progress opportunities through the pipeline
Cross-Functional Collaboration (~10%)
Partner with Customer Success, Marketing, and Product teams to identify expansion opportunities
Provide feedback on product adoption, client needs, and competitive insights
Support go-to-market strategies for new features or service offerings
Required Skills, Experience & Education Required:
3+ years of experience in sales, account management, or customer success (SaaS or healthcare preferred)
Proven track record of meeting or exceeding revenue targets, particularly in upsell/cross-sell roles
Strong virtual selling skills (Zoom demos, presentations, stakeholder management)
Excellent verbal and written communication skills
Experience managing a pipeline and using CRM tools (e.g., HubSpot, Salesforce)
Ability to analyze account data and identify growth opportunities
Comfortable working in a fully remote, fast-paced environment
Preferred:
Experience selling into medical practices, healthcare systems, or health tech platforms, the eyecare industry is a bonus
Familiarity with SaaS metrics (ARR, MRR, churn, expansion revenue)
Experience conducting QBRs or strategic account reviews
Bachelor's degree in Business, Healthcare Administration, or related field
Key Performance Indicators (KPIs)
Expansion revenue (upsell + cross-sell)
Net Revenue Retention (NRR)
Account growth rate
Pipeline conversion rate within existing accounts
Customer engagement and product adoption metrics
Ideal Candidate Profile
Consultative seller who prioritizes long-term relationships over transactional wins
Highly organized and disciplined in managing multiple accounts and opportunities
Curious and proactive in identifying client needs and growth opportunities
Comfortable navigating healthcare stakeholders and complex buying processes
Team-oriented and collaborative across departments
Is willing to travel up to 50% (particularly towards the end of a calendar quarter)
Why Join Carrot?
Opportunity to be part of a fast-growing, innovative company transforming the eye care industry.
Competitive compensation package, including base salary and uncapped commission.
Comprehensive benefits package, including health, dental, and vision insurance.
Professional growth and development opportunities.
A collaborative and supportive team environment that values innovation and results.
If you are a driven and strategic sales professional looking to make a significant impact in the eye care space (and have some fun in the process), we want to hear from you!
The base salary for this role is $70,000-80,000, with an additional $70,000-80,000 in incentives.
Apply today to join Carrot and help shape the future of eye care!
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Sprachkenntnisse
- English
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