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Business Systems AnalysisFortive Corporation (SE) • New York, New York, United States
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Business Systems Analysis

Fortive Corporation (SE)
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Ähnliche Jobs finden

Über

As a Business Systems Analyst specializing in Salesforce CRM and Experience Cloud, you will play a critical role in optimizing our organization’s digital customer experience and CRM operations. You’ll collaborate with cross-functional teams to analyze requirements, drive enhancements for CRM and experience clouds to ensure seamless integration with CRM systems to support business growth and customer satisfaction. This role is pivotal in enabling data-driven decision-making, supporting omnichannel strategies, and delivering innovative solutions that enhance both internal processes and external customer engagement.
Key Responsibilities
Serve as a liaison between business teams and technical teams to support day-to-day CRM operations
Gather, analyze, and document business requirements; translate them into technical specifications and user stories
Partner closely with development teams to implement enhancements and support ongoing Salesforce functionality
Support and optimize Salesforce CRM and Experience Cloud (customer-facing applications), including a new customer portal initiative
Drive continuous improvement of existing processes, workflows, and system capabilities
Manage multiple functional areas within Salesforce, working alongside other analysts who own different components (e.g., core Salesforce vs. other platforms)
Facilitate conversations with stakeholders, ask probing questions, and dive deep into system and process challenges
Ensure alignment between business processes and how systems are configured and utilized
Required Qualifications
3+ years of experience with Salesforce (CRM and/or Experience Cloud) and a strong understanding of how the platform works
Proven ability to support and enhance business applications in a cross-functional environment
Experience working with system integrations
Strong analytical and problem-solving skills with the ability to dig in, ask questions, and uncover root causes
Ability to bridge the gap between business and technical teams
Excellent communication skills with the ability to manage stakeholder conversations effectively
Core Competencies
Ability to understand and document business processes and translate them into technical solutions
Skilled in writing and managing user stories and requirements
Comfortable working in a fast-paced environment with multiple system components and stakeholders
Strong collaboration skills, especially with development teams
Ability to connect business needs to system design and architecture
Benefits Pay Range: 88000.00 - 147000.00 (local currency)
Equal Opportunity Statement Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.
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  • New York, New York, United States

Sprachkenntnisse

  • English
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