Waterpark Front Desk Supervisor

Kalahari Resorts & Conventions is seeking a Waterpark Front Desk Supervisor. In this position you will be responsible for internal waterpark revenue sales, preparing reliable daily reports, assisting guests and processing transactions. The supervisor will oversee the waterpark front desk daily operations and team to achieve objectives in sales, employee retention, beyond expectations guest service and satisfaction, cleanliness, and sanitation.

As part of our team, you'll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Key Responsibilities

• Previous supervisory responsibility preferred
• Must have excellent communication skills, good customer relation skills and have great attention to detail
• Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.

What We're Looking For

• Reliable, detail-oriented individuals who take pride in their work
• A positive attitude and a personality focused on service
• Willingness to work flexible and sometimes long hours, including weekends and holidays

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.