Key Holder (NYC)

divh2Key Holder Position at Catbird/h2pCatbird is looking for experienced Key Holders to join our retail team in NYC./ppKey Holders are floor leaders who set the tone for exceptional service and strong sales. Youll lead the selling floor, coach Stylists in real time, and deliver hands-on servicesincluding Forever Jewelry welding and device-based ear piercingwhile supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands-on with beautiful product./ph3About Catbird/h3pIn our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing what our neighborhood was famous for. Catbird is a proud member of the CFDA and certified Made in New York./ppThe key to our success is remaining true to our values:/pulliWe believe in being an anti-racist organization and actively championing diversity, inclusion, and equity/liliWe believe in making and selling things people will want to keep forever and will bring continuous joy./liliWe believe in doing everything we can ourselves./liliWe believe in always thinking of the long game and not focusing on a quick profit./liliWe believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow./liliWe believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty./li/ulh3Key Responsibilities/h3ulliLead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high-touch buying experience./liliDrive sales by actively engaging customers and confidently selling demi-fine jewelry, Forever Jewelry, and piercing services./liliPerform Forever Jewelry welding and device-based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort./liliCoach and support Stylists through real-time feedback, modeling strong selling behaviors, service excellence, and brand storytelling./liliMonitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods./liliStep in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment./liliOpen and close the store and support daily operations, including inventory, merchandising, and visual standards./li/ulh3Our Ideal Candidate/h3ulliAn experienced retail leader with a proven ability to guide and motivate a sales team./liliSales-minded and service-driven, with a strong belief that exceptional customer experience drives results./liliComfortable performing hands-on services, including Forever Jewelry welding and device-based piercing, after training./liliCalm, confident, and organized, with the ability to prioritize and adapt in a fast-paced environment./liliA thoughtful communicator who leads with kindness, clarity, and common sense./liliJewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential./liliFlexible and reliable with scheduling, including weekends and holidays./liliRetail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. Were happy to discuss reasonable accommodations to support individual needs./li/ulh3Perks Benefits/h3ulliHealth insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children/liliDental and vision insurance options/liliFlexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses/liliTwo weeks of accrued vacation and 7 sick days/liliLife insurance (1x annual salary) fully covered by Catbird/liliVoluntary life insurance and short/long-term disability at reduced group rates/lili7 days of backup childcare (in-home or at a Vivvi childcare center)/liliCatbird employee discount: 5070% off the Catbird line and 30% off designer pieces/lili401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)/liliParental leave: 20 weeks total, with 12 weeks fully paid/liliPre-tax transit benefits to help save on commuting costs/liliProfessional development stipend: $200/year, plus access to workshops and talks throughout the year/liliThe Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our valuesover $2MM donated to date/liliCold brew in the summer/liliTeam bonding events and happy hours/liliA warm, casual work environment where people can truly be themselves/li/ulp$24 - $24 an hour Plus commission!/p/div