Tier 1 Regional Field Operations TechnicianWest Networks • Gainesville, Florida, United States
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Tier 1 Regional Field Operations Technician
West Networks
- Gainesville, Florida, United States
- Gainesville, Florida, United States
Über
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This is a remote position.
West Networks, a leading managed network infrastructure services provider based in Gainesville, Florida, is proud to announce the expansion of its Nationwide Field Services Division. This strategic move supports the growing demand for next-business-day on-site installation and support across the United States, driven by our enterprise, healthcare, and retail clients, and the rapid adoption of our Retail SpeedFusion Kits.
Nationwide Hiring Initiative
We are actively seeking Field Operations Technicians to join our expanding team. This is a Tier 1 position focused on remote hands, field installation, and basic technical support.
Details
Position Title: Field Operations Technician (Tier 1)
Salary Range: $45,000 – $55,000 per year
Work Location: Work from home or from a regional office
Reporting To: Field Operations Manager
Coverage Zones: North Central, South Central, Northeast, Southeast, West
We are hiring a limited number of technicians per region, based on demand. Some regions will have more openings than others.
Responsibilities
Provide Tier 1 phone support and remote triage from home
Deliver same-day or next-business-day on-site support across your assigned region during mass rollout periods
Be physically fit and capable of driving long distances and performing hands-on installations
Enjoy driving, working with customers, and solving problems in the field
Maintain a positive, professional, and presentable demeanor always
Able to crimp cables, patch into networks, run clean and tidy Ethernet wiring, and leave every job site better than you found it
Willing to learn and grow with our team and technology stack
Collaborate with our Tier 2 and Tier 3 teams based in Florida to support healthcare, retail, and enterprise clients
Benefits
Health Insurance
Dental & Vision Insurance
Company Cell Phone
Company Laptop
Company Vehicle (subject to approval based on region and role)
Profit-Sharing Bonuses (eligible after 6 months of employment)
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Sprachkenntnisse
- English
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