Leasing Consultant

Fortis Property Management Job Description

Job Title: Leasing Consultant

Weekly Hours: 40

Department: Operations

Prepared by: Human Resources

Reports to: Property Manager

Date:12/5/2025

Position Overview:

At Madison Flats, our leasing consultants play a key role in helping individuals and families find their new homes while ensuring strong occupancy and optimal rent performance. Every executed lease contributes to our competitive commission and bonus structure. Most importantly, we believe exceptional customer service and resident satisfaction begin with our leasing team.

No leasing experience? No problem.
We value diverse professional backgrounds and recognize that the skills gained in roles such as customer service, retail, hospitality, and call centers often translate exceptionally well into property management. At Fortis, we support you in reaching your career goals and provide the tools you need to succeed.

At Fortis, you don't work for us — you work with us . From your first day, you're a part of our team and our success. We take pride in hiring thoughtful, motivated, and outgoing individuals.

We also believe in taking care of our people. Our team members enjoy:

• Competitive commission and bonus structure
   
• Guaranteed paid time off
   
• Employee rental discounts
   
• Opportunities for internal career advancement
   

We invest in your professional growth because we believe today's team members are tomorrow's leaders.

As a Leasing Consultant, you will work closely with your property manager, fellow leasing agents, maintenance technicians, and grounds staff to support the overall success of your community. Your key responsibilities include:

• Conduct apartment tours for prospective residents
   
• Provide accurate information to prospects via phone, email, and in person
   
• Accurately quote rental rates and fees
   
• Conduct timely and consistent follow-up with all prospects
   
• Maintain a strong knowledge of the local market, surrounding community, and competing properties
   
• Ensure all required application paperwork is completed and submitted
   

• Deliver exceptional customer service to current and prospective residents
   
• Collect payments including deposits and rent
   
• Prepare, review, and execute leases with accuracy
   
• Support an effective and proactive lease renewal program
   

• Inspect apartments to ensure move-in readiness
   
• Follow all Fortis Property Management policies and procedures
   
• Prepare and distribute move-in packages
   
• Maintain full compliance with Fair Housing and ADA regulations
   
• Perform additional duties as assigned
   

Experience:

• Prior leasing or sales experience preferred
   

Skills & Competencies:

• Excellent interpersonal and communication skills, both verbal and written
   
• Strong organizational and multitasking abilities
   
• Computer literacy and comfort with property management software
   
• Professional demeanor and appearance
   
• Strong decision-making ability
   
• Proven sales aptitude