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Inbound Customer Service Advisor
- Coventry, England, United Kingdom
- Coventry, England, United Kingdom
À propos
Key Responsibilities - Answer inbound calls from customers reporting water-related faults - Log all information accurately and efficiently - Provide updates and reassurance during incidents - Use strong problem-solving skills and show empathy throughout the call - Adapt to changes in call demand, especially during bad weather - Occasionally make outbound calls to follow up on existing queries (very rare)
What We're Looking For - Previous customer service or contact centre experience (highly beneficial) - Strong communication and active listening skills - Ability to stay calm and resilient under pressure - Excellent attention to detail - Ability to build rapport quickly with a wide range of customers - Willingness to work a rotating shift pattern (including early mornings, evenings, weekends, and bank holidays)
Shift Pattern - 37 hours per week: - Rotating shift pattern between 6:30am - 10:00pm (working the same shift all week. I.e. if you are on early shifts 6:30am - 2:30pm you will be on them for the whole week). - Fixed 8-week rota provided in advance - Free on-site parking for shifts before 7am or after 7pm, and on weekends/bank holidays
Training & Onboarding - Full training provided over four weeks - On-site interviews only
If you are interested, APPLY below and we will be in touch
Compétences linguistiques
- English
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