Customer Contact Inbound Telephony AdvisorCarbon60 - Eng&Tech • Reading, England, United Kingdom
Customer Contact Inbound Telephony Advisor
Carbon60 - Eng&Tech
- Reading, England, United Kingdom
- Reading, England, United Kingdom
À propos
Are you a natural problem-solver with a passion for delivering exceptional customer service? If so, this could be the perfect role for you! The
Customer Contact Inbound Telephony Advisor
position offers an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction. As a key member of our client's call centre, you will be responsible for responding to inbound customer inquiries, diagnosing issues, and providing effective solutions on the first contact.
Key Responsibilities:
Respond to inbound customer inquiries via phone, showcasing professionalism and empathy Diagnose issues and provide efficient and accurate solutions on the first call Utilise internal systems and knowledge bases to assist customers confidently Document interactions clearly and accurately Collaborate with team members to share knowledge and improve processes
Ideal Candidate:
Strong experience in a call centre or customer service role Excellent communication and active listening skills Thrives in a fast-paced environment and has a problem-solving mindset Tech-savvy and comfortable navigating multiple systems Able to work independently and as part of a team
What's in...
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.