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  • Emplois similaires à : Business Analyst I
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Business Analyst ISamprasoftUnited States
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Business Analyst I

Samprasoft
  • US
    United States
  • US
    United States

À propos

CMDB Analyst
The CMDB Analyst will assist with maturing the CMDB and driving data accuracy and completeness. Primary responsibilities and activities include: Performs analysis to identify CMDB data gaps Partners with System Owners to resolve data gaps (i.e., missing and invalid records). Monitors data quality improvements. Meets with key stakeholders to understand and document new CMDB use cases Defines solutions to meet use cases (via process, existing functionality, and/or system configuration) Creates Stories to document user requirements Performs User Acceptance Testing Defines ServiceNow reports/dashboards to monitor process adherence Creates CMDB job aids and training materials. Provides training to stakeholders. Experience requirements include: 2+ years of experience working as a ServiceNow CMDB analyst. Deep understanding of CMDB concepts. Data analysis expertise Experience gathering CMDB requirements and partnering with ServiceNow development team to deliver a solution. Knowledge of ServiceNow Common Service Data Model (CSDM) Experience with Agile delivery methods Understanding of ITIL and IT Service Management concepts Excellent communication skills (verbal and written) Experience developing and delivering job aids, training materials, and communications related to CMDB processes Ability to negotiate and influence Knowledge, skills, abilities, and behavior required include: Proven ability to successfully work in a team environment that presents ongoing change Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
  • United States

Compétences linguistiques

  • English
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