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Job Description:

This role is part of the Thorntons organization, which operates under the bp family. Joining this team means contributing directly to a company that values service, continuous improvement, and a people‑first culture.

Thorntons is a high‑energy, guest‑focused organization that strives every day to be our Guests’ favorite place to stop while on the go. Our culture is built on teamwork, an entrepreneurial spirit, and a set of core values that guide everything we do. 

The Regional Manager (RM) supervises the operations of their store leadership teams across 8 to 12 stores. Through the demeanor of a Developer, the RM is responsible for achieving budgeted numbers, growing sales and profits, building a high-performing team of owners, leading process improvement, and championing our culture. The RM is responsible for the overall management of the daily operations of each store within the manager's territory as well as ensuring the success of the organization's objectives and objectives within each store.

Essential Job Functions (Responsible to)

Build a Strong, Safety Culture to Consistently Deliver Our Belief in Zero Strategy

• Lead teams focused on owning personal safety every day to go home the same way they came to work.
• Ensure all stores maintain Food Manager and Team Member Food Certifications, per state regulation.
• Guarantee that all stores are accomplishing food safety standards, including local health department and food auditing standards.
• Monitor and coach to maintain all regulatory compliance responsibilities related to restricted sales, OSHA, weights and measures and fuel compliance testing and record retention.

Achieve Budgets and Grow Sales and Profit

• Drive store performance to meet and exceed operating plan budgets and goals.
• Supervise each store’s performance to sales, productivity, and profitability.
• Lead vital adjustments using instruments and tools to achieve targeted plans and goals.
• Ensure all store leaders maintain In-Stock to standards to meet guests’ needs, plan for and capitalize on regional sales opportunities, and maintain products to appropriate inventory turn and waste write off levels.
• In support of the store leadership teams, develop and champion internal and external relationships to grow the business and stay current with market sales, trends, competition, and consumer data for the region.
• Work closely with the Division Food Service Manager to strengthen leadership capabilities and team proficiency in food and beverage standards.

Build a High Performing Team

• Partner with General Managers, Talent Acquisition Advisors, and P&C support staff to recruit, select, and hire dedicated individuals aligned with our Core Values and the skill to grow with the company.
• Provide consistent, direct, timely, constructive, and objective feedback.
• Instill a sense of ownership and responsibility by involving team members in decision-making processes.
• Hold Team Members accountable for results and enforce to company policies and procedures.
• Ensure staff is in place to provide fast/friendly service to grow transactions and enhance the guest experience.
• Coach, mentor, and train team staff to carry out standards and follow processes.
• Provide Team Members with enough autonomy to perform their jobs optimally.
• Recognize potential in Team Members for promotion and assist them in creating an appropriate time bound development plan.
• Lead change and form teams skills and capabilities to stay current and relevant with our evolving business model.

Lead Process Improvement

• Become knowledgeable in store systems and workflows.
• Apply processes, systems, and assets to ensure consistent execution of business strategy and targeted results.
• Partner with store leadership to guarantee consistent store performance and brand standards.
• Provide training, coaching, problem solving, and recognition to ensure that all team members understand and are able to perform to store standards within our prescribed systems and procedures.
• Provide feedback to Store Support Center leadership on systems and processes to improve execution and consistency of performance in the stores, region, division, and across the company.

Champion Our Culture and Recognition

• Model, inspire, and coach Team Members to live store Core Values daily.
• Consistently provide recognition and rewards using all available tools and resources to thank team members who live store values and strive to achieve business goals and professional/personal growth.
• Care for our Team Members by always showing respect for the individual and by seeking help for those in need through programs offered.

Other Considerations

• Leads a safety culture through consistent demonstration of safe practices as well as standardizing safety guardrails for all field-based initiatives.
• Perform other duties as assigned.
• Must be in stores 80% of each work week’s schedule.
• Must be willing to travel overnight 2-3 days per week on occasion.

Qualifications

Education

• Bachelor's degree in business, communications, or equivalent work experience, preferred.

Experience

• Retail operations experience.
• Experience in a multi-unit leadership role.
• Proven results in driving sales and profitability.

Skills & Competencies

• Ability to create a team-oriented environment that inspires and motivates each member toward the company goals.
• Ability to communicate and articulate, both written and orally, the organization's objectives to groups and individuals alike.
• The capability to prepare and deliver quality presentations.
• The proficiency to coach for success through consistent open and honest communication.
• The competence to work on several tasks simultaneously in varying degrees of complexity and completion.
• Knowledge of retail accounting and income statements.
• The skills to understand and operate in a dynamic, fast-paced, 24-hour retail environment.
• The ability to understand, empathize, and connect with all levels and all types of team members and guests.
• Excellent digital literacy in Microsoft office suite products, including excel.

How much do we pay (Base)? $100,000-$125,000

*Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.

This position is eligible for US Benefits – Select. This position offers paid vacation depending on your years of relevant industry experience and will range from 120-240 hours of vacation per year for full time employees (60-240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Select U.S. Benefits. Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting Select U.S. Benefits.

We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401K matching program. These benefits include a pension for eligible employees. You may learn more about our generous benefits at Select U.S. Benefits.

As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Select U.S. Benefits.

Why join us

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.