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DESKTOP SUPPORT TECHNICIANOffice of Emergency Management • New York, New York, United States
Postuler Maintenant
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DESKTOP SUPPORT TECHNICIAN

Office of Emergency Management
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Postuler Maintenant

À propos

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.
The Office of the Chief Operating Officer (COO) is comprised of Human Capital Management (HCM), Information Technology (IT), Support Services, and Geographic Information Systems (GIS). The Office of the COO is focused on implementing agency initiatives and strategies into daily operations to meet agency objectives and goals.
The Information Technology (IT) unit provides all technology support for NYC Emergency Management staff, including hardware, software, and licensing. The unit also maintains the technology and computer systems of the entire agency and all its resources.
Under the supervision of the Director of Information Technology, the candidate will assist staff with technical support of desktop and laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
EMERGENCY PREPAREDNESS SPECIAL - 94612
Responsibilities
The selected candidate will also participate in drills and exercises, assist with Ready NY presentations to external groups, and undertake special projects as assigned.
Coordinate IT‑related interagency planning activities, such as meetings and workgroups.
Assist in coordinating IT‑related adoption of final emergency management plans.
Assist staff with configurations and the ongoing usability of desktop computer peripheral equipment (ex. KVM) and software within established standards and guidelines, including troubleshooting issues with software, hardware, and operating systems.
Identify and resolve IT‑related gaps in existing emergency management plans.
Coordinate IT‑related activities in the field during large multi‑agency incidents; coordinate requests for IT resources; work with government agencies to provide IT assistance; work with vendor support contacts to resolve technical problems with Audio/Video equipment & desktop computing equipment, and software.
Maintain and update desktop and laptop images.
Maintain the integrity of the technology inventory system.
Review, escalate, and resolve helpdesk tickets.
Work with procurement staff to purchase hardware and software.
Other duties as assigned.
The selected candidate will be assigned to an on‑call Emergency Operations Center (EOC) team and will be expected to work non‑business hours during some emergencies. These non‑business hours include nights, weekends, holidays, and extended week hours outside of a 9 AM‑5 PM schedule. The selected candidate will also participate in trainings to build skills and competencies in emergency response; will participate in drills and exercises associated with the on‑call EOC team; and may volunteer to assist with Ready NY emergency preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.
The selected candidate will be required to be in person in the office location three days per week, with exceptions for extenuating circumstances.
Funding – This position is supported with a federal Emergency Management Performance Grant (EMPG) through 9/30/2026 with the possibility of an extension; the employee will be responsible for training requirements associated with this grant.
Candidates must be authorized to work in the United States without employer support to be eligible for selection. Note that NYCEM does not participate in eVerify, which is required for the reauthorization of some visas.
Preferred Skills
Work with vendor support contacts to resolve technical problems with Audio/Video equipment & desktop computing equipment, and software.
Maintain and update desktop and laptop images.
Maintain the integrity of the technology inventory system.
Review, escalate, and resolve helpdesk tickets.
Work with procurement staff to purchase hardware and software.
Competencies
Knowledge – possesses appropriate subject matter expertise.
Work Ethic and Productivity – produces consistently high quality, accurate, and on‑time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
Effective Communication – communication is clear, precise, and timely; understands their audience and displays confidence in delivering their message.
Teamwork – encourages collaboration and motivates others; is able to both lead and follow when necessary; is an active listener and considers a broad range of perspectives.
Minimum Qualifications
A four‑year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and six years of satisfactory full‑time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or
A baccalaureate degree from an accredited college and two years of satisfactory full‑time professional experience in the areas listed in “1” above; or
A master’s degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences, or related field and one year of satisfactory full‑time professional experience in the areas listed “1” above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.
Education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must have a four‑year high school diploma or its educational equivalent.
Special Note: To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "1" above.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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  • New York, New York, United States

Compétences linguistiques

  • English
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