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Sales Training Supervisor
- Costa Mesa, California, United States
- Costa Mesa, California, United States
À propos
The Sales Training Supervisor will work with Sales Agent Trainees and newly hired support staff. The Supervisor will report to the CA DSU Sales Training Manager.
Job Duties
Onboard Sales Agent Trainees immediately after training with Education, Training, and Development. Utilize the onboarding manual to help new agents translate what was learned in training into action. Work with new agents regarding computer functions and software; reemphasize Time and Attendance rules, quoting and applications; Club Hub resources; key daily reports and tools; establish initial daily schedule.
Training sessions – small groups and individual. Primarily focused on Sales Agent Trainees. Utilize CA DSU Sales Training Operation Production Bullpen Manual and Curriculum, roleplay, insurance product information, and ACE phone scripts. Coordinate with Sales Training Manager. Provide coaching as requested by the Regional Manager for specific agents.
Support Regional Managers regarding New Business pipeline. Work with assigned agents to get new business policies packaged and uploaded. Utilize various reports to monitor quotes not sold and other lead sources to support Sales Agent Trainee productivity.
Support Sales Agent Trainees service quality and service quality scores. Work with Sales Training and Regional Managers to determine key service quality elements which need improvement, train/coach/follow up to ensure improved scores.
Meet regularly with the CA DSU Sales Training Managers. Coordinate scheduling of Sales Agent Trainees upcoming activities, plan / review training sessions and progress, discuss concerns and trends, confirm logistics for upcoming meetings, address action items from weekly RM meetings.
Support Regional Managers regarding compliance audits. Complete audits for assigned agents, train / coach to improve policy documentation, organization, accuracy, Do Not Call procedures, etc.
The position will serve as a resource for Sales Agent Trainees.
Comprehensive onboarding provides new agents with necessary tools, reduces logistical obstacles and allows new agents to focus on sales immediately.
This position will be responsible for the day-to-day supervision of the Sales Training Center location they are assigned to and for recognizing and reporting personnel, technology, or facility issues.
Responsible for ensuring WOTC reporting is compliant, and all trainees are following schedules.
Track and drive measures of success/impact such as: business results, enhanced talent pipeline, retention, and new behaviors clearly demonstrated for the SAT position.
Monitoring and entering drive time for trainees lodged in hotels.
Qualifications
Bachelor's Equivalent combination of education and experience
1–3 years Direct Sales experience. Required
Thorough knowledge of insurance sales business practices and procedures and regulatory and compliance preferred.
Proficiency in using all Microsoft Office software products required.
Proficiency with all internal systems related to Sales is preferred.
Advanced verbal and written communication skills.
Ability to multitask, prioritize, and provide support at multiple levels (agents, IBMs, RMs).
Must enjoy working in a fast‑paced, challenging team‑oriented environment.
Must be an independent thinker.
Excels in a training and development or coaching capacity.
Travel Requirements
Local travel to DSU locations. (40% proficiency)
The starting pay range for this position is:
$69,300.00 – $92,600.00
Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Benefits
Health coverage for medical, dental, vision
401(k) saving plans with company match and pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
AAA is an Equal Opportunity Employer.
Our organization participates in E-Verify.
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
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Compétences linguistiques
- English
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