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Design Technology Support Specialist (AEC Technology)
- Raleigh, North Carolina, United States
- Raleigh, North Carolina, United States
À propos
Compensation: hourly rate of $31.25–$36.06; annualized range $65,000–$75,000. Overtime is payable in accordance with applicable laws.
Benefits: competitive wages and bonus programs; 401(k) match; health, life, and supplemental insurance; generous PTO; team wellness challenges; Costco membership reimbursement; flexible work environment; paid parental leave; tuition reimbursement.
Responsibilities
Provide design technology support for Architecture and Engineering project teams using AutoCAD, Revit, and Autodesk Construction Cloud / Forma Cloud tools.
Review, triage, track, and document incoming design technology tickets to support timely resolution and improve SLA performance.
Coordinate with the Workplace team to understand ticket flow, identify bottlenecks, and support process improvements that reduce response and resolution times.
Escalate technical issues, software errors, and recurring workflow challenges to the appropriate Design Technology Lead based on discipline, software, or project need.
Document known issues, troubleshooting steps, recommended solutions, and recurring support themes for internal use.
Support the development and scaling of the Design Technology problem‑solving agent by gathering, organizing, validating, and maintaining support knowledge.
Coordinate with outside vendors, consultants, and software support teams to communicate technical issues, track resolutions, and share updates with stakeholders.
Assist project teams with software‑related questions, project setup issues, file access, model coordination concerns, ACC Docs usage, and other design technology workflows.
Identify inefficiencies in current support processes and recommend improvements to increase responsiveness, consistency, and user experience.
Maintain clear records of support issues, resolutions, escalations, vendor responses, recurring problem areas, and lessons learned.
Support Design Technology Leads with documentation, training resources, workflow guides, issue‑tracking summaries, and internal knowledge base content.
Promote adoption of Core States design technology standards, processes, workflows, and best practices.
Provide data‑informed feedback to the Design Technology Department regarding common issues, software pain points, recurring support needs, and workflow improvement opportunities.
Qualifications
Associate’s or Bachelor’s degree in Architecture, Engineering, Construction Management, Design Technology, Computer Science, or a similar field (plus).
2–5 years of experience in design technology, BIM support, or CAD support (not traditional IT).
Experience working with internal support tickets, software troubleshooting, technical issue documentation, or issue escalation within an architectural or engineering environment.
Experience assisting users with cloud‑based design collaboration platforms preferred.
Proficiency in AutoCAD and Revit.
Experience with Autodesk Construction Cloud / Forma Cloud, including ACC Docs.
Working knowledge of file management, model coordination, permissions, and cloud‑based project collaboration workflows.
Proficiency in Microsoft products, including Teams, Outlook, Excel, and SharePoint.
Work Location This is a remote or hybrid position (1–2 days a week in the office) based in one of the following Core States Group offices: Bentonville, AR; Burlington, MA; Charlotte, NC; Duluth, GA; Frisco, TX; King of Prussia, PA; Philadelphia, PA; Somerville, NJ; St.Louis, MO; Tampa, FL; or West Chester, PA. The company also considers certain remote locations on the East Coast and Midwest.
Company Overview Core States Group designs, builds, and manages programs and projects across North America and is recognized for its innovation in the architecture, engineering, and construction industry. With 24 offices in the United States and Canada, the firm serves a diverse range of sectors, including community, convenience, distributed generation, financial, grocery, housing, industrial, restaurants, retail, semiconductor, tribal, and zero‑emission vehicle infrastructure.
A Note to Candidates We encourage applicants who are excited about this role even if they do not meet every qualification. Diversity and inclusion are core to our workforce. If your experience is close, we invite you to apply. This position will remain open until it is filled.
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Compétences linguistiques
- English
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