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Desktop Support Technician
- Washington, Utah, United States
- Washington, Utah, United States
À propos
Location & Physical Requirements
Ability to lift and carry 50 lbs. over a distance of up to 100 feet; lift 25 lbs. vertically using ladders.
Work in confined spaces such as raised floors or communications closets, and in noisy environments like data centers or operations centers.
Stand or sit for 8 hours at a time.
Use hand tools (screwdrivers, wrenches) for rack‑mounting equipment.
Possess normal color vision and correctable 20/20 vision to read schematics, test equipment and screens.
Operate digital test equipment such as an OTDR (optical time‑domain reflectometer).
Drive a personal or corporate vehicle (valid state license required) to various sites.
Responsibilities
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
Ensure proper ticket handling as per guidelines.
Troubleshoot and resolve user computer hardware and software issues.
Complete customer‑related tasks within set timelines.
Troubleshoot and resolve local and networked multi‑function devices, printers, and other hardware components.
Assist other technicians with complex issues.
Required Qualifications
U.S. Citizen with a DoD Secret Clearance.
High‑school diploma and at least 4 years of relevant experience, or equivalent education/certifications.
Valid DoD 8570 IAT Level II: Security+ or higher certification.
Strong expertise in IT Enterprise Operations.
Experience with Microsoft Windows 11.
Experience with HP Service Manager, Remedy, or similar ticket management software.
Basic network troubleshooting skills.
Excellent customer service and communication skills.
Preferred Qualifications
Organized, detail‑oriented.
Strong leadership, self‑motivation, and collaboration skills.
Ability to manage and prioritize own work and that of a team.
Independent decision making and analytical thinking.
Effective communication across all organizational levels.
Pay Range: $34.00 – $38.00 per hour.
Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider qualified applicants with criminal histories consistent with relevant laws.
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Compétences linguistiques
- English
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