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Sales Associate / Customer Service Representative
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Job Posting Drybar Receptionist | Sales Associate / Customer Service Representative
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Sales Associate / Customer Service Representative
- Ashburn, Virginia, United States
- Ashburn, Virginia, United States
À propos
Hourly Pay + Commission
on memberships & retail sales Team Vibes Only
– upbeat, inclusive, and collaborative culture Fun Dress Code
– just stick to black, white, grey, yellow, or denim Perks Galore
– Service & product discounts What You'll Be Doing
Be the first and last impression – greet every client with warmth and personality Educate clients on
membership benefits , add-ons, and styling products Drive
sales
by matching products and services with each guest’s needs Manage appointments, process check‑ins/outs, and support the flow of the shop Assist stylists, maintain cleanliness, and ensure every visit is smooth and memorable You’re a Perfect Fit If You
Are high-energy, friendly, and motivated by connecting with people Have a sales-focused mindset and love hitting goals Enjoy a fast-paced, busy environment with teamwork at the shop Communicate clearly, professionally, and with confidence Can multitask and stay cool under pressure Are tech-comfortable and confident using point-of-sale systems Can be on your feet for 6–8 hour shifts and are available on weekends Have experience in hospitality, retail, or front desk roles (a bonus, not a must—we’ll train you!) Perks of the Job
Competitive pay with real earning potential (hustle, get it done) Discount on products and services Team incentives & workplace celebrations Career advancement as we expand (including leadership track) Day-In-A-Life: Bartender
Being a Drybar Bartender is not like being your average receptionist, nor is it like being your average bartender. At Drybar, our Bartenders can make or break our client’s experience and there is a lot riding on your attentiveness, kindness, and leadership within the shop. You help the team stay on time, grant or decline exceptions for reservations, and you drive our business when the Shift Lead or Shop Manager are not in shop. But we know you’ve got this, that’s why you’re here! Responsibilities
As a Bartender, you are responsible for providing excellent client experiences, facilitating shop flow, following Bartender Non‑Negotiables and reporting daily sales results. We expect our Bartenders to be committed to contributing to the success of the team and the shop. Essential Job Functions
Lead client experience from check in to check out ensuring Drybar standards are upheld Check clients in and out through Booker Maintain highest degree of ethics when handling client payments and stylist tips/commissions Troubleshoot any Booker issues and make changes to client profiles when needed Manage phones and ensure all voicemail messages are answered in a timely fashion Elevate scheduling concerns to Customer Service team when necessary Check notes section of Booker for any special client requests Manage shop flow including pairing clients with stylists and managing break schedules for stylists in the absence of or by request of the Shop Manager Serve complimentary beverages to our clients Maintain shop cleanliness Restock retail displays and maintain display cleanliness Merchandising and inventory projects as assigned Provide exceptional service Create a bar-like atmosphere by engaging with clients and team members Maintain clear communication with shop management about overall shop operations Sell products, tools, and memberships Maintain punctuality for all scheduled and picked up shifts and come to work prepared for the job Contribute to a positive shop atmosphere Attend any mandatory shop meetings Uphold Drybar’s 10 Core Values Train new bartenders: thoroughly educate new bartenders on Booker, Drybar’s core values, Bartender Non‑Negotiables in order to set up new hire for success in the role Side work and cleaning duties Other duties and projects as assigned Qualifications
Strong communication skills Teamwork oriented mindset with a “can do” attitude Ability to work at a sustained, fast pace Excellent problem solving and troubleshooting skills Proven ability to deliver exceptional, memorable customer experiences that exceed expectations and create lasting impressions Ability to multitask with ease Frequently required to stand and/or walk for duration of shifts Integrity and trust Has the technical ability and skills to operate a point-of-sale system Problem solver – use logic and support resources to solve problems at the front desk Maintains professional demeanor under pressure Motivated, enthusiastic, and reliable Benefits
Hourly Pay + Commission
on memberships & retail sales Incentives
for performance and goal achievement Growth Path
to stylist, operations, and lead roles as we grow our team Team Vibes Only
– upbeat, inclusive, and collaborative culture Fun Dress Code
– just stick to black, white, grey, yellow, or denim Perks Galore
– Service & product discounts + a confidence-boosting environment
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Compétences linguistiques
- English
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