REGISTRIEREN

Jobbörse

Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.
  • Ähnliche Jobs zu: Sr EPIC Applications Systems Analyst - EPIC Orders/Research/ClinDoc
XX
Sr EPIC Applications Systems Analyst - EPIC Orders/Research/ClinDocC999 UMass Memorial Health Care, Inc. • Worcester, Massachusetts, United States
Jetzt Bewerben
XX

Sr EPIC Applications Systems Analyst - EPIC Orders/Research/ClinDoc

C999 UMass Memorial Health Care, Inc.
  • US
    Worcester, Massachusetts, United States
  • US
    Worcester, Massachusetts, United States
Jetzt Bewerben

Über

Exemption Status: Exempt Hiring Range: $68,369.60 - $123,073.60 Schedule: Monday through Friday, 8:30 AM – 5:00 PM. Shift: 1 – Day Shift, 8 Hours. Total Hours: 40. Major Responsibilities
Project and Meeting Leadership
Proactively identify barriers to completing work and escalates issues with proposed solutions. Attend all required meetings, assume accountability for assigned follow‑ups and practice closed‑loop communication. Participate as workstream lead on cross‑functional projects, ensuring tasks are completed within scope and project management guidelines. Run optimization requests, including scheduling meetings, identifying timelines, and allocating resources.
Stakeholder Engagement
Develop and maintain partnerships with operational staff, serving as a subject‑matter advisor for application‑related questions. Lead discussions with subject‑matter experts, caregivers, and vendors to evaluate, design and configure application features.
Product Evaluation and Application Support
Attend product demonstrations to assess system functionality against customer requirements and recommend appropriate software solutions. Facilitate application upgrade processes, including recommending new functionalities to operational caregivers. Test new features and functionalities and develop job aids for customer support and training.
Issue Investigation and Troubleshooting
Investigate application and system configuration issues to develop and implement effective system fixes. Participate in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts. Independently troubleshoot application components within server configurations, including system services and interface jobs, and engage other teams as necessary. Effectively participate in critical incident response and escalates appropriately as needed.
Collaboration and Configuration
Collaborate with subject‑matter experts, caregivers, and vendors to evaluate and configure application features. Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams. Build relationships with third‑party vendors to maintain vendor software.
Documentation and Training
Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles. Partner with the training team to create end‑user training materials.
Mentorship
Mentor less experienced team members, providing guidance and support for their development.
Continuous Learning
Actively learn and apply new skills to improve support for customers and coworkers. Continuously advance knowledge of current products, obtaining application certifications and staying updated on system configurations and emerging technology and industry trends. Actively participate in professional development programs defined by the department.
Adaptability
Demonstrate high adaptability to dynamic responsibilities and evolving project requirements. Must be able to work off hours as needed and participate in an on‑call rotation.
Position Qualifications
License/Certification/Education
High school diploma or GED. Epic certification(s) or ability to achieve, as required by the department.
Experience/Skills
3 years experience with enterprise platforms (EHRs/ITSM/ERPs). Team player with strong problem‑solving, time‑management and decision‑making skills, ability to maintain a positive attitude and remain solution focused. Able to act independently with minimal oversight. Capable of serving as a mentor to less experienced team members. Able to lead meetings and effectively communicate with all users at all levels of the organization. Preferred: Healthcare experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
#J-18808-Ljbffr
  • Worcester, Massachusetts, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.