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Associate, Quality Assurance
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Associate, Quality Assurance
- Salem, Oregon, United States
- Salem, Oregon, United States
Über
Principal Activities
Quality Assurance: Review items and forms to ensure they follow program‑specific requirements, including paper, online, text‑to‑speech, accommodations, and ancillary materials.
Verify the correctness and completeness of text, artwork, and items in all documents for both paper and online testing as documented.
Verify requested edits are accurately applied and align across forms that are sent in.
Maintain notes during the season regarding issues and ideas for efficiencies and communicate to the Program Lead.
Help review and research production/quality issues.
Processing Time: Process files in a timely manner, relative to overall standard processing times.
Communicate any delays or issues to the assigned Program Lead.
Track work queues throughout the day for programs you support and be in contact with your Program Lead regarding assignments and priorities.
Collaboration: Attend team meetings and program meetings as needed.
Interact primarily with the assigned Program Lead for main workload and collaborate with the entire team to cover shifting priorities.
When queue work is slow, assist other CTD groups as needed (FQA, CDM, etc.).
Training: Complete training on verification processes and best practices; work with your mentor and manager to ensure you have all access and required training; communicate one‑on‑one with the assigned Program Lead to work through any issues and answer any questions as needed.
Continuous Improvement: Identify areas for improvement in the verification process and help implement solutions to enhance efficiency and accuracy; document and communicate repetitive issues to your Program Lead so they can reach out to the responsible group to see where efficiencies can be made; stay in contact with the assigned program lead to ensure there is a clear understanding of system updates that affect project work.
Position expectations: This is a 4‑6 month position; regular hours are expected, working 8 hours/day 5 days/week, choose a start time between 7 and 9 am; work approved overtime as needed to meet deadlines, including evenings and weekends.
Education and/or Experience
Bachelor’s degree preferred.
Strong attention to detail and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Ability to communicate in writing precisely and effectively.
Strong organizational and time‑management skills.
Experience on PC computers with the ability to work with other platforms (iPad/Chromebook).
Experience with Adobe Acrobat preferred.
Ability to work with a variety of sites and documents across multiple screens and/or devices.
Compensation and Benefits The pay range for this role is $17.00 /hour – $21.00 /hour. This position is not bonus eligible, and information on benefits offered is available here.
Application Deadline Applications will be accepted through August 1, 2026. This window may be extended depending on business needs.
Pearson is an Equal Opportunity Employer and a member of E‑Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
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Sprachkenntnisse
- English
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