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Systems Administrator 2nd shift
- Huntsville, Alabama, United States
- Huntsville, Alabama, United States
Über
This position performs Shift work to cover the 24X7 operations.
Responsibilities
Provide end-user technical support to all clients.
Provide technical support for computers and associated network(s).
Install, troubleshoot, service, and repair personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, connectors as assigned.
Perform basic system administrator functions such as network user creation and password resets.
Escalate issues quickly and efficiently in accordance with Technical Impact Service Level Agreements (SLA)s.
Maintain network diagrams and circuit records, maintain trouble logs, instruct users in the use of computers.
Investigate information, network, and communications needs of users and make recommendations regarding software and hardware purchases.
Perform basic PC, PBX, and network software programming.
Maintain equipment, systems, and conduct testing and troubleshooting.
Troubleshoot to proactively resolve issues and their root causes and respond to technical requests for support.
Assess ongoing user experience and take action to resolve issues or to make enhancements.
Support development, implementation and maintenance processes, procedures, test cases, test results, issue resolutions, performance analysis, user guidelines/instructions documentation.
Demonstrate and maintain strong customer service skills.
Qualifications
Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass a Poly clearance.
No minimum years of experience with a Bachelor's degree or higher degree, or minimum of 4 years relevant experience with no degree.
Ability to communicate effectively with customers, other co-workers, and management.
Detail oriented.
Familiarity with Windows and Linux OS.
Ability to learn new processes, systems, and technologies, as assigned.
Current CISSP or Security+ Certification.
Desired Qualifications
Active TS/SCI with Poly clearances.
DoD 8570.01-M IAT I or DoD 8570.01-M IAT II certification.
Network Experience: Cisco Packet Tracer or similar.
Position Note Position is Contingent on Contract Award.
Security Clearance This Position requires an Active TS/SCI and the ability to obtain a Poly; US Citizenship is required to hold this clearance.
EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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Sprachkenntnisse
- English
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