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Patient Guest Services Assistant
- Vero Beach, Florida, United States
- Vero Beach, Florida, United States
Über
Meet, greet and assist patients, guests and colleagues by providing directions, obtaining wheelchairs and providing non-medical transport.
Be a highly visible, enthusiastic person who ensures that patients, family members and visitors have peace of mind by utilizing the 'Communicate with H.E.A.R.T.' models, setting expectations and always delivering empathetic care.
Facilitate communication among patients, families, caregivers and providers when needed.
Provide service recovery as needed and assist with resolving patient and family concerns using the 'Respond with H.E.A.R.T.' model at the point of service.
Elevate unresolved concerns to leadership for the department/unit where the concern originated.
Actively round in the lobbies of the Clinic, Radiology, Surgical Waiting area, hospital and clinic entrances and Emergency room.
Remain stationary at the front entrance to welcome patients and visitors as needed.
Talk with patients about something other than why the patient is here by asking about their experience and if they have any other needs.
Access patient information to confirm appointment times, appointment locations and room numbers as needed.
Provide limited concierge services to assist patients and guests with hospital services and community amenities at designated locations.
Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
Observe programs and coach as needed.
Respond to medical alerts to assist with patients/visitors, families and obtain appropriate equipment if needed.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
Excellent verbal communication skills
Ability to exercise judgment to accurately triage inquiries
Basic computer skills (Epic, Outlook, etc.)
Physical Requirements:
Manual dexterity to operate office equipment.
Requires frequent data entry, standing, walking, and sitting.
Normal or corrected vision, hearing, speech.
Excellent hand/eye coordination.
Lift up to 25 pounds.
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
Personal Protective Equipment:
Follows Standard precautions using personal protective equipment.
Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Sprachkenntnisse
- English
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