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General ManagerPollo Campero • Lynn, Massachusetts, United States
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General Manager

Pollo Campero
  • US
    Lynn, Massachusetts, United States
  • US
    Lynn, Massachusetts, United States
Jetzt Bewerben

Über

General Manager

The General Manager leads the restaurant to ensure a customer centric high performance and agile operation that promotes customer loyalty. Represents Campero as the local face of the brand. Responsible of the ins and outs of running a successful Campero restaurant.

Responsibilities
  • Establish objectives and goals for operations and supervise daily shift operations
  • Procures the implementation of best practices regarding the operation
  • Models Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
  • Attends and resolves problems as they appear in the restaurant operation
  • Involves himself in the operational and technical training of employees
  • Provides timely performance feedback and ensures the team is developing according to plan, ensuring incoming staff complies with company policy
  • Maintains safety and food quality standards
  • Verifies customer satisfaction/Handles customer complaints, interacting with guests to get feedback on product quality and service levels
  • Organizes schedules, keeps track of employees' hours and records payroll data
  • Places orders from vendors
  • Take full ownership of the restaurant's P&L, ensuring that the restaurant operates within budget and meets financial targets.
  • Oversee all financial aspects of the restaurant, including sales performance, cost control (labor, food, and supplies), and profitability.
  • Monitor daily, weekly, and monthly financial reports, identifying variances and taking corrective actions to ensure the restaurant remains financially healthy.
  • Ensures all end of day cash outs are correctly completed
  • Coordinates daily front- and back-of-house restaurant operations
  • Controls operational costs and identifies ways for operational efficiency
  • Coordinates recruitment, selection and onboarding to maintain a complete team in the restaurant
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
  • Follows and abides by all safety rules, policies, and procedures
Qualifications
    • High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Hospitality Management, or related field preferred.
    • 1+ years of experience in a management position within the QSR industry, with direct responsibility for P&L management.
    • Proven track record of successfully managing restaurant financials, including controlling food cost, labor cost, and driving profitability.
    • Exhibits exceptional leadership skills, including experience in managing, coaching, and developing teams.
    • Demonstrates a deep commitment to guest satisfaction, with a track record of delivering excellent customer service and driving a customer-first culture across the team.
    • Fluent in English & Spanish (required)
    • Ability to lift and push 50 lbs.
    • Ability to stand for long periods
    • Flexibility to work nights, weekends, and holidays
    • Preferred: Food Handlers Card/ ServSafe Certification
    • Ability to work with computers
    • Must follow the company Personal Care and Hygiene policies.
    • Reliable transportation with a current driver's license is required
    • Occasionally support other stores
Expected Behaviors
  • Friendly, welcoming attitude / Models customer orientation for other employees
  • Must have excellent interpersonal communication skills to work with others
  • Energetic Team Leader: Exceptional leadership skills with experience in managing, coaching, and developing a team to drive both performance and engagement.
  • Promotes a culture of operational excellence and Passion for Service
  • Anticipates and prevents problems with a proactive attitude
  • Sense of urgency
  • Attention to details
  • Proactively help where it is most needed in the restaurant
Pay Rate

USD $63,000.00/Hr.

  • Lynn, Massachusetts, United States

Sprachkenntnisse

  • English
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