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WLA Assistant Manager, OperationsAce Hardware • Lawrence, Kansas, United States
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WLA Assistant Manager, Operations

Ace Hardware
  • US
    Lawrence, Kansas, United States
  • US
    Lawrence, Kansas, United States
Jetzt Bewerben

Über

WLA Assistant Manager, Operations

The Assistant Manager, Operations manages overall store operations and the achievement of company goals and directives.

Customer Service
  • Provide positive representation of Westlake Ace Hardware.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
  • Provide a friendly, outgoing demeanor; work well with customers as well as associates.
  • Ensure all calls and pages are answered promptly, courteously and effectively.
  • Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
  • Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
  • Ensure a positive, professional and safe work environment for all associates.
  • Supervise the "general operations" of the entire store.
  • Responsible for opening and closing the store.
  • Assist with the implementation of Store Support Center programs.
  • Ensure successful Loss Prevention, Safety and Internal Audits.
  • Work with General Manager and Assistant Manager Merchandising on all aspects of running the store.
  • Participate in weekly management staff meetings.
  • Communicate issues to the appropriate Store Support Center department with General Manager approval.
  • Assist with special projects within the district as set forth by the District Manager.
  • Implement new Standard Operating Procedures into store execution.
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
  • Ensure that weekly price changes and label updates are completed timely and accurately.
  • Oversee all cashiering functions including training, maintenance, audits, and reports.
  • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
  • Visit competition to be familiar with what they are doing.
  • Perform all other duties as assigned.
Inventory & Merchandising
  • Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
  • Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
  • Responsible for maintenance of back stock levels.
  • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
  • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
  • Assist with merchandise resets throughout the store.
  • Assist to ensure all signage is current in the store.
  • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Hiring & Training of Associates
  • Assist in training of all associates.
  • Actively recruit and promote the advancement of Westlake Ace associates.
  • Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.
Leadership
  • Manage all aspects of store operations in the absence of the General Manager.
  • Lead by example; be approachable by all associates and customers.
  • Participate in store meetings.
  • Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
  • Prepare and challenge yourself for future advancement.
Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

  • SERVICE Amaze our customers, our associates and our communities by delivering on our helpful promise.
  • PASSION Showing our love for the work we do, our customers, and our associates.
  • RESPECT A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
  • INTEGRITY An authentic commitment to moral and ethical behavior.
  • TEAMWORK Together we can achieve extraordinary things.
  • EXCELLENCE A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Skills, Requirements and Qualifications
  • High School or GED equivalent.
  • Previous retail management experience preferred. Hardware experience preferred.
  • Standing, walking, lifting (up to 25lbs) and climbing.

Starting at $18.00 / hr

  • Lawrence, Kansas, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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