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- Huntsville, Alabama, United States
- Huntsville, Alabama, United States
Über
The NOC provides continuous (24x7x365) IT Service Desk supporting approximately 70,000 FBI accounts across 500+ locations within and outside the continental United States. The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBI’s IT Critical Incident Management (CIM) Program, which supports the FBI’s Strategic Information and Operations Center (SIOC), National Crisis Command Center (NC3), and Field Office Command Posts, among other critical incidents. The NOC provides a single point of contact for end users to receive technical support, request technical services and receive status about existing requests. The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The IT Service Desk is central to the operational service model and is the focal point for end-to-end service delivery across the service operation lifecycle.
The Network Technician role will be on‑site full‑time located in Huntsville, AL.
Day to Day Work Responsibilities:
Provide continuous and proactive operational Tier 1/2 Network performance monitoring and support.
Support shift work that provides 24x7x365 network support to optimize and provide stable network performance.
Provide Tier 2 Network and Tier 2 Systems support primary functions for the CIM, SIOC, NC3, and Field Office Command Posts, among other critical incidents for all system services and network devices.
Assists in the implementation of enterprise networks and network components.
Supports threat assessment and security design and implementation.
Monitors network performance and executes maintenance and operations plans.
Supports the evaluation of components as part of the component selection process.
Assists in development of custom software or hardware network components.
Provides ongoing maintenance and support of hardware and software network components and applications.
Provides user and administrator training and conducts network component testing.
Track and manage all Tier 2 Network Services and Enterprise outages.
Provide operational support processes and requirements for network tools and provide proactive problem and incident management activities.
Conduct monitoring network to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices; and operational server monitoring for ITB enterprise servers and server hardware.
Provide monitoring and reporting on applications or user/sites causing peak load conditions, to include trending, bandwidth and high-level, traffic packet analysis (no content analysis), and remediation recommendations.
Identification, isolation, tracking, resolution, and documentation of network hardware or enterprise applications software problems, failures, or faults which may impede the end‑user's ability to communicate effectively with other users, servers, or devices on the network.
Qualifications Basic Qualifications:
Bachelors Degree and 0 years of experience, an Associates Degree and 2 years of experience, or a High School diploma/equivalent and 4 years of experience
U.S. Citizenship required
Current Top Secret security clearance with the ability to obtain SCI eligibility and successfully complete a CI Polygraph, as required for contract compliance
Technical certifications such as: Network+, CCNA, CCNP, or other network related certifications
Preferred Qualifications:
Experience supporting the FBI SCINet, FBINet, UNet, and/or the BlackNet transport network
Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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Sprachkenntnisse
- English
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