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Assistant Branch Manager II
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Assistant Branch Manager II
- Issaquah, Washington, United States
- Issaquah, Washington, United States
Über
In this role you'll
- Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
- Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
- Support operational tasks and ensure they are completed accurately and on time.
- Follow and reinforce policies and procedures to minimize risk and support strong audit results.
- Engage clients in proactive financial conversations using the Banner Way process and tools.
- Present tailored recommendations that align with each client’s financial needs and goals.
- Refer clients to other business partners when additional expertise is needed.
- Answer questions, troubleshoot client account issues, and ensure prompt resolution.
- Maintain an in-depth understanding of operational processes, compliance requirements, and security standards.
- Serve as acting manager in the absence of the Branch Manager.
What we're looking for
- You have a High School Diploma or G.E.D. (Required).
- You bring 6 or more years of retail banking experience (Required).
- You have experience in a supervisory or management role leading a project, process, or team (Required).
- An equivalent combination of education and experience can be considered in lieu of a degree.
What helps you shine
- You bring extensive knowledge of retail banking products, policies, procedures, and systems.
- You’re confident navigating complex accounts and have experience with consumer and QuickStep lending.
- You excel in client service and relationship building, with strong communication skills in person, over the phone, and via email.
- You bring effective selling, cross-selling, and referral abilities to support branch growth.
- You’re skilled in problem solving, negotiation, and interpreting client financial information.
- You have experience in a financial sales-oriented role and enjoy helping clients find the right solutions.
- You can lift and move up to 25 pounds as part of the role.
Travel
- Up to 20% travel.
Our Company Values
- Do the right thing
- Mutual respect
- Teamwork
- Accountability
What Our Team Says
- "I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." – Glassdoor review
Compensation & Benefits
- Targeted starting salary range (based on experience): $27 - $36
- Annual incentive potential
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
In this role you'll have the opportunity to:
- Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
- Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
- Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
- Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools.
- Responsible for presenting tailored solutions that meet the client’s specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts.
- Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards.
- Drive operational efficiency through initiating solutions and/or participating in various bank wide projects targeting such improvement.
- Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.
Education & Certifications
- H.S. Diploma: required (an equivalent combination of education and experience may be considered)
- NMLS registration preferred
Experience
- or more years of retail banking experience
- 0 to 2 years of experience in a supervisory/management role leading a project, process or team Required
Knowledge, Skills and Abilities
- Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
- Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
- Possess effective selling, cross selling and referral skills.
- Possess strong mathematical, problem solving, and negotiation skills.
- Demonstrate ability to manage more complex operational issues, including the ability to provide support to other branches in the absence of the Division Operations Manager.
- Experience in a financial sales representative oriented role.
Travel
- Up to 20%
Compensation & Benefits
- Targeted starting salary range (based on experience): $51,989 - $77,984
- Incentive potential
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement up to $5,250 annually
- Get more information at: Employee Benefits | Banner Bank
Sprachkenntnisse
- English
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