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Remote Travel Client Experience RepresentativeConsult with TrayVirginia Beach, Virginia, United States
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Remote Travel Client Experience Representative

Consult with Tray
  • US
    Virginia Beach, Virginia, United States
  • US
    Virginia Beach, Virginia, United States

Über

Remote Travel Client Experience Representative

Virginia Beach, Virginia, United States

About the Job

We're a growing remote travel team looking for a client-focused, detail-oriented professional to join us as a Remote Travel Client Experience Representative.

In this role you'll support clients from the moment they start planning their trip all the way through post-travel follow-up, handling bookings, answering questions, resolving issues, and making sure every interaction reflects a high standard of service. Everything is done remotely with flexible scheduling. Full training and onboarding are provided from day one. No prior travel industry experience required.

Key Responsibilities
  • Respond to client inquiries via phone, email, and messaging platforms in a timely, professional manner.
  • Assist clients with travel bookings, itinerary changes, cancellations, and special requests.
  • Provide accurate information on destinations, travel requirements, and agency policies
  • Follow up with clients proactively to confirm travel details and overall satisfaction.
  • Resolve client concerns with professionalism, empathy, and effective problem-solving.
  • Maintain accurate and up-to-date client and booking records across internal systems.
What We're Looking For
  • Excellent communication and interpersonal skills.

  • Friendly, professional manner with strong attention to detail.
  • Comfortable learning and navigating booking platforms and CRM tools.
  • Self-motivated, organised, and able to work independently.

  • Confident using computers, email, and online tools.

  • Previous experience in travel, hospitality, sales, or customer service is beneficial but not essential.

Technical Requirements
  • Laptop or desktop computer.

  • Reliable broadband internet connection.

  • Smartphone for communication and updates.

  • Quiet workspace suitable for client conversations.

What We Offer
  • Fully remote work structure

  • Flexible scheduling framework

  • Structured training and ongoing support

  • Collaborative team environment

  • Access to industry-related travel benefits

  • Virginia Beach, Virginia, United States

Sprachkenntnisse

  • English
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