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Assistant General Manager
- Columbia, South Carolina, United States
- Columbia, South Carolina, United States
Über
The Assistant General Manager is responsible for establishing and maintaining guest services. This role will directly support the General Manager with various tasks involved in the overall operation of the store. This includes maximizing sales and profitability by developing staff and driving top line sales and controlling expenses through inventory and schedule management.
Essential tasks and responsibilities:
Ensures outstanding guest service by providing a guest-friendly environment, high standards, solid product knowledge and all other components of guest services.
Manage all hiring, training and development of all Front of House team members.
Implements and maintains guest service standards.
Implementation and management of Three Notch'd Brewing Company initiatives and programs including but not limited to FBC memberships, loyalty programs, and Lifetime Memberships.
Train staff to raise the bar on educating the customer as well as upselling techniques.
Plans and assigns daily goals, tasks and assignments.
Ensure that all opening, and closing, responsibilities are completed.
Manage bartenders and/or Front of House staff for special events.
Maintain oversight and compliance for all health, sanitation, liquor, safety and facility matters.
Maintains adherence to all company policies and procedures.
Oversee all Front of House scheduling.
Toast POS System knowledge, maintenance, upgrades, troubleshooting.
Help develop relations with local suppliers as it pertains to the bar program to establish craft enhanced cocktails and experiences.
Conduct inventory management on a weekly basis and order product accordingly.
Ability to move kegs and operate a hand truck.
Other duties as assigned.
Supervisory responsibilities: Provide direction for all front of house staff.
Required qualifications:
1 year of supervisory or management experience in the hospitality industry.
Very strong organizational skills.
Strong communication, interpersonal, and teambuilding skills.
Proven problem-solving skills.
Self-starter, proactive, open-minded, positive approach.
Ability to successfully motivate and coach others.
Highly effective multi-tasker.
Ability to take on additional responsibilities as needed.
Competent in using Microsoft Office, including Word, Excel, PowerPoint and OneNote.
Experience with Restaurant Management Software, such as Toast.
Desired qualifications:
A Bachelor's degree in Marketing, Hospitality, Brewing or related discipline
TIPS or RSVP Certified
ServSafe Manager Certified
Work environment:
Front of House.
Moderate to loud noise levels.
Occasionally encounter extreme temperature changes.
Equipment used:
POS System
Telephone
Computer
Travel requirements:
Moderate Travel (
Sprachkenntnisse
- English
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