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Associate Desktop Support SpecialistColumbia University Information Technology • New York, New York, United States
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Associate Desktop Support Specialist

Columbia University Information Technology
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

Reporting to the Lead Service Specialist; the Associate Service Specialist is responsible for desktop and mobile phone support to Columbia University Information Technology (CUIT) customers. The incumbent will be part of a team that provides onsite and remote first and second level support for over 3000 endpoints on and off campus for hardware, software, and networking issues and installations.
Responsibilities
Provides onsite and remote tier 2 support for over 3000 endpoint devices
Works with other members of the group on process improvements and day-to-day management of user issues
Develops new solutions and improvements to existing systems
Creates documentation for peers and end users
Participates in the planning and implementation of upgrades, installations and hardware/software customizations
Keeps abreast of current trends in IT
Works independently with vendors and other CUIT staff to troubleshoot, research, resolve and document problems and their resolutions
Maintains good relationships with customers, peer technical groups and other IT support organizations/groups
Works well in a team environment
Weekend and off-hour work may be necessary on occasion
All other duties as assigned
Qualifications
Bachelor’s degree and/or its equivalent required
Minimum 2-4 years’ related experience
Minimum 2 years’ experience in a client-facing IT support environment
Proficiency in supporting Windows and Mac operating systems, multiple email clients, MS Office, malware and virus protection as well as remote support tools
Must have a Windows networking and support background
Has the ability to multitask, prioritize, and think analytically
Must be able to assimilate information coming through multiple channels
Excellent customer relationship skills and ability to handle demanding customers
Strong organizational skills
Excellent verbal and written communication skills
Ability to work with minimal supervision
Ability to work weekend and off-hour work on occasion
Preferred Qualifications
Knowledge of JAMF, SCCM, Bomgar, Code42 CrashPlan, Active Directory and drive encryption
Knowledge of an incident management solution like ServiceNow
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  • New York, New York, United States

Sprachkenntnisse

  • English
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