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Director, Design
- California, Maryland, United States
- California, Maryland, United States
Über
About the Role Eltropy is hiring a Director of Design to lead the evolution of our Agentic AI platform into an AI-native, agent-driven system .
This is not a traditional UX role. You will redefine how products are built by shifting from screens and flows to AI-powered workflows, automation, and human and AI collaboration .
You will partner closely with Product and Engineering, lead a team of 5 designers in India, and work directly with customers to design solutions grounded in real-world workflows.
Key Responsibilities Design Strategy and Leadership
Define and drive design strategy aligned with an AI-native product vision
Elevate design from execution to a core product and decision-making function
Build simple, intuitive experiences for complex financial workflows
Own and evolve the design system across products
AI-First Product Leadership
Lead the shift from UI-driven design to AI-native experiences including agents, copilots, and automation
Define how AI shows up in the product including workflows, decisioning, and human oversight
Establish principles for trust, transparency, and control in AI experiences
Drive adoption of AI tools and workflows within the design team
Team Leadership
Lead and develop a team of 5 designers in India
Raise the bar on quality, ownership, and product thinking
Build a culture of speed, accountability, and strong craft
Customer and Cross-Functional Leadership
Partner with Product, Engineering, and AI teams to shape product direction
Work directly with customers to understand workflows and co-create solutions
Influence roadmap and present design direction to executive stakeholders
What We’re Looking For
10+ years in Product Design with 3+ years in leadership
Strong experience in B2B SaaS and complex workflow products
Proven ability to build products that customers love
Experience designing AI-first or AI-enabled products
Strong product thinking and ability to influence senior stakeholders
What Success Looks Like
AI is built into workflows in a way that feels natural, useful, and trusted
Customers love the product and see clear operational impact
Design is a core driver of product strategy
The team operates with high ownership, speed, and quality
About Eltropy Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.
Eltropy Values
Customers are our North Star
No Fear – Tell the truth
Team of Owners
Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Sprachkenntnisse
- English
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