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Lilliston Chrysler Dodge Jeep Ram Express Lane Service Advisor
- Millville, New Jersey, United States
- Millville, New Jersey, United States
Über
We are seeking a dedicated and knowledgeable Automotive Express Lane Service Advisor to join our team. In this pivotal role, you will serve as the primary point of contact for customers, guiding them through their vehicle service needs and ensuring a seamless experience. The ideal candidate will possess strong customer service skills and a solid understanding of automotive repairs and maintenance, including diesel engine repair and brake repair.
Responsibilities include greeting customers promptly and professionally, assessing their vehicle service needs, communicating effectively with customers regarding basic vehicle maintenance, repairs, and issues that need to be referred to the main shop service advisors, preparing accurate estimates based on customer needs and vehicle condition, coordinating with Express Lane service technicians to ensure the timely completion of services, maintaining detailed records of customer interactions, services performed, and parts used, following up with customers post-service to ensure satisfaction and resolve any concerns, promoting additional services or products that benefit vehicle performance, and staying current on automotive technology and service techniques.
Requirements include proven customer service experience (automotive environment preferred), knowledge of basic vehicle maintenance and repair, strong communication skills with the ability to explain technical information clearly, familiarity with automotive sales practices and estimating is a plus, ability to work collaboratively with Express Lane technicians and team members, detail-oriented with strong organizational and multitasking skills, and passion for the automotive industry and delivering exceptional customer experiences.
What we offer includes insurance benefits after 90 days of continuous employment, paid vacation after 1 year of continuous employment, paid sick time, discounts on parts, service, and vehicle purchases, 401(k) with automatic 5% enrollment after 90 days, and career growth opportunities.
Benefits include 401(k), dental insurance, health insurance, life insurance, paid time off, parental leave, referral program, and vision insurance.
Schedule includes day shift, Monday to Friday, and weekends as needed.
Join our team as an Automotive Express Lane Service Advisor, where your expertise will help deliver outstanding service and build lasting customer relationships!
Sprachkenntnisse
- English
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