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Enterprise Applications Support Engineer
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Über
We are seeking an Enterprise Applications Engineer to support the Firm's critical applications and enterprise workflows. While collaborating closely with the Senior Manager of Enterprise Application and Data, this individual will assist in the implementation of, perform updates to, and provide support and optimization for the enterprise applications used by the Firm. This highly skilled individual will bridge the gap between the Firm's business applications and our technical infrastructure while acting as a key liaison between IT, vendors, and other business stakeholders to facilitate all phases of application support from incident resolution to system enhancements and integrations. In this role, they will oversee the daily operations of those applications (including but not limited to) matter management systems, timekeeping, accounting and billing, document management platforms, and other integrated business applications for ongoing optimizations. Qualifications: Bachelor's degree or equivalent in Computer Science or a related field preferred. Minimum of five (5+) years of work experience in the field of application support for legal applications, or equivalent combination of education and work experience. Minimum of five (5+) years of experience installing, supporting, and upgrading back-end databases and enterprise class, multi-user software applications (either on-premises or cloud-based). Possesses strong understanding of enterprise software architecture, legal technology systems, and the ability to collaborate effectively with various teams to support strategic objectives. Ability to solve more complex problems by analyzing variables and applying appropriate solutions learned through professional experience and proficiency. Knowledge of document management (iManage or NetDocuments), financial applications (Aderant), and IP management software (CPi and IPDAS). Highly proficient in MS Outlook, Word, and Excel as well as basic computer and database management skills. Proficiency in SQL database management and query development. Experience with scripting languages (PowerShell, Python, or similar) for automation, (Okta workflow knowledge helpful) Knowledge of enterprise application architecture, web services, and API integrations Familiarity with Azure, AWS, or other cloud platforms. Understanding of authentication protocols (SAML, OAuth, Active Directory) Experience with reporting tools, (Power BI, Tableau, etc.). Exceptional oral and written communication skills and the ability to effectively communicate workflow and project updates. Strong interpersonal skills and ability to work effectively with various levels of constituencies. Ability to work independently and with a team. Flexibility and capacity to respond calmly and efficiently in stressful situations.
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