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Senior Network EngineerAmerican PCS • Omaha, Nebraska, United States
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Senior Network Engineer

American PCS
  • US
    Omaha, Nebraska, United States
  • US
    Omaha, Nebraska, United States
Jetzt Bewerben

Über

*Network Engineer (MSP Environment)*
*Company:* American PCS Inc *Location:* Council Bluffs, IA *Employment Type:* Full-Time
*Position Overview*
American PCS Inc, a growing Managed Service Provider (MSP) based in Council Bluffs, IA, is seeking a skilled and motivated *Network Engineer* to join our team. This role is responsible for handling escalated support tickets, troubleshooting complex network issues, and designing and implementing network solutions for a diverse client base.
The ideal candidate is experienced in multi-vendor environments, thrives in fast-paced MSP settings, and is passionate about delivering reliable, secure, and scalable network solutions.
*Key ResponsibilitiesNetwork Support & Escalations*
* Serve as a Tier 2/3 escalation point for network-related service desk tickets * Diagnose and resolve complex networking issues across multiple client environments * Perform root cause analysis and document resolutions for recurring issues * Collaborate with service desk and engineering teams to ensure timely resolution of incidents
*Project Work & Implementation*
* Design, deploy, and maintain network infrastructure solutions for client projects * Lead or assist in network upgrades, migrations, and new installations * Implement best practices for performance, redundancy, and security * Provide technical guidance during project planning and execution
*Network Administration & Maintenance*
* Configure and manage firewalls, switches, and wireless networks * Perform firmware upgrades, patching, and proactive monitoring * Maintain documentation for network diagrams, configurations, and procedures * Ensure networks meet client SLAs and security requirements
*Technical Environment*
Primary technologies include:
* *Firewalls:* Fortinet (primary), SonicWall, WatchGuard, Meraki * *Switching:* HPE Aruba (primary), Cisco Meraki * *Wireless:* Fortinet, Meraki * *Additional Exposure:* VPN technologies, VLANs, SD-WAN, network security best practices
*QualificationsRequired*
* 3+ years of hands-on networking experience (preferably in an MSP or multi-client environment) * Strong troubleshooting skills across routing, switching, and firewall technologies * Experience with at least one of the following: Fortinet, Aruba, Meraki, SonicWall, WatchGuard * Solid understanding of: * TCP/IP, DNS, DHCP * VLANs, VPNs, NAT * Network security concepts * Ability to manage multiple priorities and work in a fast-paced environment
*Preferred*
* Experience in MSP or IT services environments * Certifications such as: * Fortinet NSE * Aruba (ACSA/ACSP) * Cisco CCNA/CCNP * Experience with network monitoring and documentation tools * Strong customer-facing communication skills
*Soft Skills*
* Excellent problem-solving and analytical abilities * Strong communication and documentation skills * Ability to work independently and as part of a team * Customer-focused mindset with a commitment to service excellence
*Why Join American PCS?*
* Work with a variety of technologies and client environments * Opportunity to grow technical skills across multiple platforms * Collaborative and supportive team culture * Exposure to both support and project-based engineering work
Pay: $75,000.00 - $105,000.00 per year
Benefits: * Dental insurance * Health insurance * Paid time off * Professional development assistance * Referral program * Retirement plan * Vision insurance
Application Question(s): * This job will allow or hybrid work but does require regular onsite installation of network equipment. Do you currently live within reasonable driving distance to Council Bluffs, IA?
Work Location: In person
  • Omaha, Nebraska, United States

Sprachkenntnisse

  • English
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