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Inside Sales and Customer Support RepresentativeWoodsage, LLC • Holland, Michigan, United States
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Inside Sales and Customer Support Representative

Woodsage, LLC
  • US
    Holland, Michigan, United States
  • US
    Holland, Michigan, United States
Jetzt Bewerben

Über

Customer Service Representative

The Customer Service Representative's responsibilities include, but may not be limited to:

  • Represent Woodsage as a responsive, solutions-oriented partner, supporting service offerings and products with a focus on speed, accuracy, and customer satisfaction
  • Daily interaction with customers and suppliers through phone and email correspondence; provide proactive communication on order status, lead times, and issue resolution
  • Provide sales and customer service support to the Business Unit Sales Manager(s) and Regional Sales Manager(s) while maintaining ownership of customer experience and follow-through
  • Own full order lifecycle management including entry, validation, updates, and closure within the ERP system with a high level of accuracy and urgency
  • Manage creation and presentation of quotations; ensure timely, competitive responses aligned with pricing strategy, lead times, and operational capacity
  • Actively manage on-time delivery performance by coordinating with operations to meet committed lead times and escalating risks when necessary
  • Assist in the processing of account information in establishing new customers and ensure a smooth onboarding and first-order experience
  • Manage customer service inquiries and provide clear, timely, and professional communication throughout the order process
  • Proactively perform outbound calls and emails to communicate order status, shipment updates, and changes to minimize customer disruption
  • Through existing customer relationships, identify and communicate new sales opportunities and support growth within key accounts
  • Work closely with plant departments (engineering, shipping, operations, etc.) to ensure customer requirements are met and issues are resolved quickly
  • Attend weekly scheduling meetings and actively represent customer priorities, updates, and delivery requirements to plant staff
  • Support continuous improvement initiatives related to quoting speed, communication flow, ERP usage, and overall customer experience
  • Perform other duties as assigned

Qualifications and Education Requirements:

  • High School diploma or equivalent, associate's degree preferred
  • Minimum of two years of experience in Customer Service, preferably in the manufacturing industry
  • Experience understanding and reviewing technical drawings a plus
  • Strong customer service and organizational skills.
  • Excellent verbal and written communication skills.
  • Strong leadership skills and ability to work well within a team environment.
  • Possess the ability to effectively manage time and carry out multiple tasks.
  • Strong computer skills including Microsoft Office.
  • Ability to work in a fast-paced environment

Physical Requirements:

  • Walking, Standing (Frequently)
  • Sitting, Kneeling (Frequently)
  • Lifting, Carrying (Occasionally)
  • Temperatures (Occasionally)

Benefits:

  • 401k Matching
  • PTO
  • 10 Paid Holidays
  • 1 Floating Holiday
  • Medical
  • Dental
  • Vision
  • STD/LTD
  • Accident
  • Life Insurance
  • Pre-paid Legal
  • Pet Insurance
  • Hospital Indemnity
  • Critical Illness
  • EAP
  • Holland, Michigan, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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