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Senior Solutions Architect / L3 Managed Services Engineer (MSP) Information Technology (IT) Con[...]UFS Networks • Phoenix, Arizona, United States
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Senior Solutions Architect / L3 Managed Services Engineer (MSP) Information Technology (IT) Con[...]

UFS Networks
  • US
    Phoenix, Arizona, United States
  • US
    Phoenix, Arizona, United States
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Discover Exciting Career Opportunities with Unified Networks Solution
Senior Solutions Architect / L3 Managed Services Engineer (MSP)
Location: United States, Arizona Experience: Senior Skillset: Research and Development (R&D) Job Type: Consultant Job Mode: Remote Senior Solutions Architect / L3 Managed Services Engineer (MSP) Location:
Remote (US Hours) Experience Required:
7–10+ years MSP Experience:
Required Client Coverage:
USclients Overview We are seeking an experienced and highly skilled
Senior Solutions Architect / L3 Managed Services Engineer
to join our fast-growing Managed Services Provider (MSP) team. The ideal candidate will be a
hands-on subject matter expert (SME)
capable of designing, implementing, and optimizing complex IT environments for SMB clients — with a focus on
cybersecurity, networking, and cloud infrastructure . This role requires a seasoned professional who can handle technical escalations, communicate directly with clients, assist sales with solution design, and provide technical leadership to the support team. Key Responsibilities Design and architect end-to-end IT solutions across on-premises, cloud, and hybrid environments. Plan, deploy, and optimize
Microsoft Azure
infrastructures — including virtual networks, security groups, identity management, and cost optimization. Lead
cloud migration projects , infrastructure upgrades, and network redesigns. Implement
automation and orchestration
using tools like PowerShell, Intune, GPO, and RMM platforms. Cybersecurity Leadership Design, implement, and manage comprehensive
endpoint protection, email security, SOC/SIEM solutions, and threat detection/response strategies . Conduct security risk assessments, vulnerability management, and compliance readiness checks. Deploy and manage security solutions for email, endpoints, and networks (including phishing protection and threat intelligence). Networking & Infrastructure Architect, configure, and troubleshoot complex network environments (LAN/WAN/VPN/VLAN/Wi-Fi). Expert-level support for
Cisco Meraki, Fortinet, Ubiquiti , and similar enterprise-grade networking solutions. Manage firewalls, routing, switching, and advanced network security protocols. Client-Facing Technical Leadership Act as a trusted technical advisor for clients, providing strategic recommendations and roadmaps. Support the
sales team
with solution design, proposals, and pre-sales technical discussions. Lead client meetings to explain technical solutions, address concerns, and ensure satisfaction. Handle complex L3 escalations and guide L1/L2 engineers on troubleshooting and resolution strategies. Maintain and improve internal technical processes and best practices. Provide mentorship and technical training to junior team members. Documentation & Process Management Maintain detailed documentation using tools like
IT Glue, Hudu, or SharePoint . Ensure accurate network diagrams, architecture documentation, and client environment records. Leverage RMM (e.g., NinjaOne) and PSA/ticketing platforms (e.g., Autotask) for efficient operations. Required Skills & Qualifications Experience:
7–10+ years in an MSP environment supporting SMB clients. Proven track record managing remote clients in the US or similar markets. MSP Operations:
Expertise with tools like
Autotask, Ninja RMM, IT Glue , or equivalent platforms. Cloud Expertise:
Deep experience with
Microsoft Azure
— including design, deployment, automation, and cost/performance optimization. Networking Mastery:
Strong knowledge of
Cisco Meraki, Fortinet, Ubiquiti , and networking protocols (DNS, DHCP, VPNs, VLANs, Wi-Fi). Cybersecurity Proficiency:
Hands-on experience with EDR, SOC/SIEM platforms, phishing protection, and security hardening best practices. Systems Knowledge:
Advanced skills in Windows Server, Active Directory, DNS, DHCP, GPO, Office 365, and virtualization (VMware, Hyper-V). Automation & Scripting:
PowerShell, Intune, and automation pipelines. Soft Skills:
Excellent English communication (verbal and written), with the ability to simplify complex technical topics for clients and non-technical stakeholders. Client-Facing Experience:
Comfortable leading client meetings, delivering proposals, and supporting pre-sales processes. Work Hours:
Must be available to work during
US business hours . Preferred Qualifications Certifications: Microsoft Certified Solutions Architect, Cisco CCNP/CCIE, Fortinet NSE, CompTIA Security+/CySA+, or equivalent. Experience with additional cloud platforms (AWS, GCP) or container orchestration (Docker, Kubernetes). Familiarity with monitoring and NOC tools (Auvik, Ninja, SolarWinds, etc.) What We Offer Competitive salary and performance-based bonuses Paid time off, holidays Professional development and certification support
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  • Phoenix, Arizona, United States

Sprachkenntnisse

  • English
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