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Mobile ExpertT-Mobile • Paola, Kansas, United States
Jetzt Bewerben
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Mobile Expert

T-Mobile
  • US
    Paola, Kansas, United States
  • US
    Paola, Kansas, United States
Jetzt Bewerben

Über

Job Overview Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They are brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast‑paced environment where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They are experts in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.
Job Responsibilities
Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T‑Mobile employees across channels, including business and customer service
Education and Work Experience
High School Diploma/GED (Required)
30 days T‑Mobile Mobile Associate experience (Preferred)
6 months of customer service and/or sales experience, Retail environment (Preferred)
Knowledge, Skills and Abilities
Change Agility (Required)
Communication (Required)
Customer Problem Solving (Required)
Customer Service (Required)
Engaging People (Required)
Multitasking (Required)
Sales (Required)
Teamwork Orientation (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No
DOT Regulated DOT Regulated Position: No
Safety Sensitive Position: No
Pay Hourly Base Pay: $18.00
Annualized Incentive Target: $18,000
Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.
Benefits At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Eligible employees can also receive other benefits.
Development and Growth Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder— it’s more like a jungle gym of possibilities. We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
Equal Opportunity & Accommodation T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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  • Paola, Kansas, United States

Sprachkenntnisse

  • English
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