Jobbörse

The Manager, Clinic/Center Administration, is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) uses strategic leadership to launch a new center or manage an existing center which has an established patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, financial management, and high patient satisfaction. The CA develops and implements staffing plans and procedures. The CA collaborates with clinicians to achieve patient outcomes and company projects. Specific details may vary by market/center at the discretion of local leadership.

Location: Conviva Senior Primary Care office located at: 388 W Little York, Houston, TX 77076

You will report to the: Associate Operations Director, Clinic/Center Administration

Leadership & Operational/Organizational Management:

• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example. Manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
• Ensure adherence to state and federal regulations.
• Plan and complete staff meetings, demonstrating financial knowledge and managing Profit & Loss (P&L) to connect strategy with results.
• Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
• Manage center associates ensuring staff, onboarding new associates, including providers, and provide ongoing training.
• Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers.
• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
• Foster collaboration and communication with colleagues, patients, and partners.
• Help with administrative responsibilities such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling.

Clinical/Patient Management:

• Commitment to creating patient-centric environments and promoting a culture of care and connection.
• Provide service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
• Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
• Integrate Value-Based Care (VBC) principles into daily operations.
• Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities.
• Collaborate with providers on patient terminations in compliance with regulations.

Dyad Partnership:

• Collaborate with clinical dyad partners, meeting to agree on clinical and operational goals and building teams with clinical and operational staff.
• Maintain regular communication to agree on performance, strategies, and team management.
• Ensure unified decision-making and messaging for cohesive leadership.
• Work together towards common goals that support the mission, vision, and values, along with patient experience outcomes.
• Manage clinic/market dynamics and engagement interdependently.
• Communicate incentive plans.
• Develop provider engagement strategy plan to reduce turnover, improve provider satisfaction and burnout.

You will work on-site at assigned Center(s). You have 5+ years of operational leadership experience within a multi-physician office or clinical group. This experience should include front of house management and clinical operations. Additionally, you need direct leadership experience and mentor teams. You have primary Care experience, full-risk VBC experience of state and federal healthcare regulations. Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of several software tools. Promote interface with different people. This interface extends both internally and externally, including physicians, office staff, hospital executives, medical groups, IPA's, community organizations, and other health plan staff. We consider the job patient facing and make it part of Humana's Tuberculosis (TB) screening program. We will require candidates selected for this job to be screened for TB. Candidates selected for this job will require adherence to Humana's flu vaccine policy. Associates working in the State of Florida will need ACHA Level II Background clearance.

Bachelor's degree in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience. Basic knowledge of Population Health Strategy. Familiarity with Medicare. Experience managing a budget of $500,000+.